Monterey Old Custom House Hotels

"The hotel and property was amazing for us and our family. Nightly s’mores by the fire and fun pool and games nearby. Very dog friendly too. And the coffee bar and restaurant were great too!"

"Everything was nice , just a heads up no dvd players and tv is casting only. "

"Grear place to ge a good night’s sleep "

"Everything was perfect, near to the shop, clean was room. But put a big sign for the Ice Machine, it looks like it was hiding. "

"I love the portola! Only place I stay and travel almost monthly down to Monterey. The rooms are always clean, spacious, the beds are very comfy. Partial bay view is a must. Balcony has two chairs nice to enjoy ur coffee on or listen to some wildlife (sea lions). Basically 4 restaurants attached to the hotel, Carmel bakery n coffee inside the hotel. The location is prime! Walk right and head down Alvarado st you got ur breweries and 10-15 restaurants. Go left and you’re on the Monterey pier , 7 restaurants, a bunch of clothes ans candy shops and my favorite whale watching. I do every time and it’s so close to portola. "

"Ocean with the moonlight was beautiful. The sunrise was even better. 100/10"

"We love the location and beautiful rooms. They are clean and very comfortable!"

"Room is extremely outdated and dirty. We checked in and had to call the staff to remove a moldy curtain out of our room. Couldn’t sit outside on the deck because it was impossible to push the privacy curtains back and the screen door was busted a wouldn’t close properly. The water in the shower is slimy for some reason and the chair next to the desk was covered in stains making it to nasty to sit in. We love the location but for how much there charging now and the fact that they just started charging for parking as well is ridiculous. They need some major renovations done to the property to make it worth us going back to stay"

"There was a water stain on the bathroom ceiling, and the window cushion was very worn. Other than that, very clean and staff was great! "