「The shuttle service is one of the reason I picked this hotel , however the shuttle transfer reservation system it’s a little bit messy. after I make a complaint. The hotel management has arranged the relevant service , however i realised that actually they didn’t do any check up regarding the confirmation, so basically is the backend third-party system gave me a lot of hassle 」
「We check-in at late night, there’s only one security guard seat on a chair and no one work on the front desk. The security guard had to wake up the receptionist. He was not welcome at all and carry a bad mood while he was helping us to check-in. We booked a king size bedroom online but the receptionist gave us a room with 2queens size bed without telling us the king size bedroom were full. When I call the front desk to switch the room, it was the security guard informed us this bad news without...