6/10 Okay
Ethan B.
9 Aug 2023
not fully happy
Unfortunately, instead of an already VERY late check in time of 4:00, the cleaners weren't ready for us until 5:40 (very hard for 8 adults ready for a destination, even harder for 8 kids! We had nowhere to go, as there was a bad storm!)The house clearly had been ABUSED by the previous renters (the front yard was covered in garbage until the next morning!) Unacceptable! The management company said they would "put it in the notes" what does that even mean? Also, the house to the left was occupied by young men and woment who were smoking illegal NON-STOP while our kids were swimming in the pool! I would like to say that the kids LOVED the theatre room and themed bedrooms! As the grandpa & grandma who paid $$$$ for 41 hours, we feel that we were cheated! We left the house in great "normal cleaning" shape as we always respect the properties where we stay, and unfairly were penalized for the rude behavior of others. Please make this right! If you'd like an honest evaluation of the actual property, please reach out! Happy to share what worked and what didn't work. Honestly, you should reconsider your management complany!
Ethan B.
Stayed 2 nights in Jul 2023