“we paid a lot for the room, so we expected a lot.
concierge was unable to get us into the Mansion, we asked for a table by the lake at Lago (they didn't get that either). They texted us but there was a long delay in response. not sure if they use bots and then escalate to human?
the room was NOT explained to us. how to turn up/down the heater/a/c. the stairway was always crazy hot. we couldn't figure out how to drain the tub (it's at the front of the tub, outside the tub)
Freebies were not……
“we paid a lot for the room, so we expected a lot.
concierge was unable to get us into the Mansion, we asked for a table by the lake at Lago (they didn't get that either). They texted us but there was a long delay in response. not sure if they use bots and then escalate to human?
the room was NOT explained to us. how to turn up/down the heater/a/c. the stairway was always crazy hot. we couldn't figure out how to drain the tub (it's at the front of the tub, outside the tub)
Freebies were not……
Sophia