Pine Brook Historic Hotel

"No microwave "

"Clean and convenient. EZ airport access."

"Great location, safe, pleasant neighborhood, with many lovely restaurants nearby. Everyone was very friendly and helpful. Hallways and rooms are small, but no smaller than many other NYC boutique hotels. Room was spotless, bathroom was quite large and modern, bed was very comfortable. Will definitely stay again."

"The hotel was excellent. However, the quality of the food at the restaurant was horrible. I would definitely stay at the hotel again. The service was phenomenal. I wouldn’t patronize the restaurant though. "

"Clean room, friendly staff, convenient location. Sometimes parking might be challenging though "

"The staff at breakfast was very kind and helpful. The pool area was very nice, the seating options were above expectations. Would have liked the pool to stay open later. "

"Upon review of our room we noticed it was very dirty. Hair all over the bathroom. The shower had hair and a large amount of mold. Open soap on counter. After calling the front desk to express my concerns, they switched our room. The following morning when getting ready for our day the toilet was clogged. We requested it me plunged. We plunged it. It started spewing sewage water from the bottom back wall of the toilet. At this point I’m disgusted. I call and make them aware of the events. We used all our towels to soak up the toilet water. Maintenance person arrived liked flushed the toilet a few times and said it’s seems to be ok now. Not one time did they offer to clean the bathroom after it had sewage water all over the floor. They just brought us new towels. I called the front desk and requested a manager who wasn’t in at the time. At this point I wanted to leave this establishment all together. I requested a refund for my stay and was in the process of looking for another place to stay. I was denied a refund and offered another room transfer. This would make 3! I paid over $600 for two nights! The staff was less then concerned about anything and very nonchalant about everything. Made we wait to speak to a manager over 15 mins after I expressed we had brunch reservations for my sons birthday!! Totally disgusted with this place. "

"Super cozy and well designed space, rooms use the small space well and even have tubs and big opening windows. Beds were comfy and the lighting choices are good. Staff was super "

"Top notch staff in a hotel that is past its prime. A very reasonable value for a hotel with grand pool near airport. "