「This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why:
1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor.
2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep.
3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house.
4. No Umbrellas Provided: On a rainy night, the so-called resort had no...
「The place had everything you would need. Food, Drinks, beach access, and (even though I did not use their services because I didnt know they had them) they have excursions on site. The only two gripes I have is they offer a luxury upgrade for premium liquor and free room service, but only one location has the premium liquor and its at the very top of the resort. This leads to my second gripe which is the amount of walking needed to enjoy the resort. They do have shuttles, but they get full...
「La habitación perfecta, la comida muy buena y variada... El uso común y de piscinas todo genial.... La verdad es un muy buen lugar para pasarla bien con la familia ☺️... Muchas gracias al amable personal por estar siempre tan atentos ....」
「Fue una linda estancia muy acogedora, el lugar perfecto para descansar y desconectarse del bullucio de la ciudad, la playa a muy pocos metros y el personal nota 1000%」
「The highlight of staying at this hotel is the beautiful gardens which surround the villas and pool. From our balcony we enjoyed looking out onto flowering tropical plants, palms and listening to the birds sing.
The photos in the ad for this hotel are exactly what you can expect. The villas enjoy the use of a small pool surrounded by beautiful gardens. It is a wonderful space to relax. I'm addition to having beautiful grounds the hotel is only a short five minute walk from the beach.
The villa...
「We loved our stay, the resort is beautiful. Staff were so lovely, shout out to Diego, Vanessa, Esteban, Ruben, & our server at the Ostra pool! Such a wonderful place! - Mandy & Devan」
「Mark was a very helpful host and he provided great recommendations for activities and dining. The view was absolutely stunning and the free homemade breakfast was awesome. 」
「Unique “treehouse” experience. Amazing forest/mountains view. It was quite of a delight to stay in such of eco-friendly environment. Great food at the Hotel Taru restaurant. Excellent customer service. Kudos to the entire staff but specially to Carlos Guzman for going above and beyond. Thank you. Pura Vida!」
「We often bookend trips with a hotel by the airport before heading out. This hotel was one of the best experiences for that purpose. Well run, clean, convenient. Even in the class of corporate hotel this one was the best I have stayed in. 」
「The grounds are beautiful, the staff is friendly, it is safe, and within walking distance to the beach, shops, and restaurants. I am so grateful we stayed here, it was the perfect boutique hotel. 」
「My sister and I just stayed 5 nights here with our 2 young kids and had a great time. The location was close to the beach and nearby town with stores and restaurants . The property grounds were clean and tastefully decorated. The staff were also amazing- the receptionist Gildie (sorry if that’s spelt wrong) was friendly and helpful with all our questions . The breakfast lady was also wonderful . Our only suggestion would be to switch up the breakfast options as they offered the same thing every...
"This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why:
1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor.
2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep.
3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house.
4. No Umbrellas Provided: On a rainy night, the so-called resort had no umbrellas available for guests.
5. Inedible Food: The quality of the food was extremely poor.
6. No Water Without Warning: There was a water outage during the night without any prior notice or warning. The room had no phone, so I had to run to the front desk in the pouring rain, only to find no staff present. This resulted in not being able to shower in the hot weather and could not use tolit until the following day.
7. Incorrect Wi-Fi Password: The Wi-Fi password provided at check-in was incorrect. We had to make a second trip to the front desk to be told it was a printing error.
The most unacceptable part was the unannounced water outage. At 11 p.m., I attempted to take a shower, only to find there was no water—neither for bathing nor for the toilet. I went to the front desk, which was completely unmanned. The next day, when I brought up the issue with staff, one person claimed the water was only off for 10 minutes, and another, after consulting the manager, said it was 30 minute"