Pontyclun Hotel with Pool

"Enjoyed our overnight stay in the Celtic Manor and had time to recharge our batteries. The male member of staff at Reception was exceptional! (Sorry we didn't make a note of his name.) He was particularly welcoming, helpful and informative about all amenities available and booked all the little extras for us. The staff at 'The Grill' were also great, where we enjoyed a tasty meal in a relaxing atmosphere. Additionally, the breakfast offered plenty of variety the following morning. We opted to pay extra for a room with a balcony, however, although it was clean, comfortable and looked nice enough, on close inspection it needed a make-over and a lot of TLC. The balcony was shoddy and the door leading out to it didn't close properly so it was draughty. However, the worst experience for us during this visit was the pool and spa. Despite booking our 'slot', it was full to the brim. There were adults and children diving in to the pool even though there were lifeguards on duty and signs to discourage this. The steam room and jacuzzi / hot tubs were also jammed packed, and so were impossible to sample and enjoy. This aspect was disappointing and unacceptable."

"The 2 people we interacted with at the front desk were "

"Great stay"

"Enjoyed our stay, a handy location for Cardiff City Centre, the breakfast was good, also the amenities. Cheers"

"Good hotel about 10mins walk from Cardiff Bay. Room was clean, beds were comfy. Breakfast seemed to be good quality plenty of choice and always topped up. Staff were friendly and helpful. Free parking in Cardiff was a bonus. Only slight gripe was the noise from the dual carriageway behind the hotel. "

"Our room was clean but it hadn’t been refreshed - no teas, no coffee pod machine as there was in the other room I’d booked for a friend. Check-in took longer than it should, but the gym and pool facilities were excellent. "

"Excellent"

"For the most part the hotel was great. The reception staff were great except for one member who was unhelpful and rude. There was a stain (looked like blood) on the under sheet and this member of staff on the desk seemed nonchalant. The restaurant staff were amazing at breakfast especially Lin."

"Overall this is a resort mainly focused on golf and leisure trips. The facilities are excellent (gym and golf courses) and the service was very good throughout and location is lovely in the countryside conveniently located near the M4. My only criticism is that the buildings themselves are a bit sterile and the bar and restaurant tend to be catering the golf groups etc but overall the hotel is definitely of a good standard and has excellent facilities"