Right of Rhine Spa Hotel

"Right next to Hansaring station easy access to Köln and Düsseldorf Airports, 15min walk to city centre. Rooms were spacious and clean. Breakfast buffet was fresh, excellent coffee machine. I highly recommend this hotel. "

"Clean room. Temperature could only be adjusted upto 19 degrees. Room was very warm. Windows can only be tilted opened, so no chance of ventilation. No coffee machine in the room. "

"No pool or activities for the children that we found. Didn't have the opportunity to use the pigeon post bar, although it looked lovely. "

"Air conditioning was advertised but not working during our stay, as the system was still on winter mode. The room was too warm to sleep comfortably, and opening the window caused a lot of noise from the road. Unfortunately, this negatively affected our stay. "

"Clean and very helpful staff. "

"Gorgeous room. Great view. Comfortable bed. Great location. Really enjoyed our stay despite a couple of downsides: We needed a bed for a teenager, despite impressions from our booking that it might be a proper bed, it was a cot that was rolled in. incredibly long time to get hot water in bathroom, very wasteful. With all the restaurants in the hotel, it would be nice if there were a place just to get coffee in the AM. "

"The room was clean, comfortable, and imaginatively arranged. And locaiton near the train station and the river was great. And the European-style buffet breakfast was fantastic."

"Room was a little dated with cracks in bathroom here and there however, cannot fault the stay we had a room upgrade with a view of the cathedral, the use of mini bar free of charge was very nice and the staff were very friendly. Will definitely book here again on our return visit."

"Dear Hyatt Regency Köln Guest Relations Team, I am writing to formally express my dissatisfaction regarding an experience I encountered during my recent stay at your property in Cologne, Germany. Despite the restaurants on-site appearing to have available capacity on the evening in question, I was unfortunately unable to secure a dining reservation at either of the two hotel restaurants. As a result, I was compelled to leave the hotel premises and travel into the city centre in order to dine — an inconvenience that I had not anticipated, nor considered necessary given the facilities advertised as part of the guest experience. This situation had a significant impact on the overall enjoyment of my stay. As my evening was spent travelling to and from the city centre for dinner, I was subsequently unable to make use of the hotel's leisure facilities, including the swimming pool and spa areas, which I had very much looked forward to. I trust that this matter will be taken seriously and reviewed accordingly. I would welcome the opportunity to discuss this further and to understand what measures might be put in place to prevent similar inconveniences for future guests. Thank you for your time and attention. I look forward to your response. Yours sincerely,"