Bonnybridge Rough Castle Hotels

"Superb staff, totally customer-focused. Friendly and helpful "

"Apartment was spotless and very spacious. I'm very happy. Thank you."

"Clean comfortable room and very nice staff. "

"The room was spacious and the bed was comfortable. The staff were all helpful and friendly. Emma in particular went well out of her way to help. The company is lucky to have her. The car park is in poor xondition and not lit at all."

"This is a trap! I booked this house for a group of 8 and it turned out to be completely unfit for guests. From the moment we arrived, it was clear the property hadn’t been maintained or cleaned properly. The most serious issue was water leaking from an electrical lamp in one of the bedrooms — a major safety hazard. The rug and bed underneath were soaked, and we had to use a bucket to collect the water overnight. Other major problems included: No hot water in one of the bathrooms and a leaking shower upstairs with barely any pressure. The entire house was filthy — dirty floors, greasy kitchen surfaces, unwashed dishes, and bedding that was clearly used. Only 2 toilet rolls for 8 people for 5 days, one bath towel per room, and no hand towels or hand soap. Mould, broken tiles, and damaged fixtures throughout. The yard was overgrown and full of trash, bins overflowing, and the windows didn’t close properly, making the house cold and drafty. A live electrical outlet in a bathroom, which is dangerous. To make things worse, the host and property management were completely unresponsive, and the maintenance request form didn’t work. Even neighbours said they’ve been complaining to the council about this place for months. This property is a health and safety hazard and should never have been listed. I had to leave early and am pursuing a refund through Expedia. Travelers should avoid this listing entirely until serious repairs, cleaning, and safety inspections are done."

"Location was nice, cooker had mismatched knobs, ignitor on cooker did not work so we had to eat out, no instructions on how the heating worked, only heated we had was in the lounge, there is no wifi on sight, a lot of holes in walls where stuff had been removed, when we arrived the bathroom floor was very wet, we run out of hot water the day before we left and no idea how to fix this issue, we also could not find any staff on site to help with these issues. "

"It was beautiful and relaxing. The place was clean and comfortable.Close to the attractions and very peaceful atmosphere "

"They told us up front there was no A/C, but we figured, 70 and raining would be fine. Well was 79 and sunny, and with only one tiny window that only opened 2 inches, the place was like sweatbox. The upside, is that the staff were wonderful! The restaurant next door has a great pub, and excellent fish and chips!"