Edmonton Rutherford House Hotels

"The staff were all very friendly and helpful. The view was amazing. The only thing that could have improved my stay was so where to plug myUSB from my phone into."

"Very close to U of Alberta campus"

"There were coffee shops near by. A lounge.. restaurant within the building itself. The room was clean and the stff very professional and accommodating "

"The room and hotel were mostly great. Spacious, clean, comfortable bed, and wonderful shower. Just two towels; sink drained poorly so it was full whenever used; fireplace did not work. The hotel provided use with wine (we don’t drink alcohol and cookies to compensate for the fireplace). The worst part is the noise from the bar(s). The hotel provide ear plugs but it was so loud there was no way to cancel it out. We were on the 8th floor. If it wasn’t for the outside noise I would strongly recommend but as I couldn’t sleep until after 2am I would only stay on a weekday. "

"The pool was full of screaming kids and the front desk staff were very confusing and slightly rude... Not the general fairmont experience. "

"Nice location, decently priced"

"Great location"

"water temperature was far too low, making it very uncomfortable to shower."

"Our subpar experience started right at check-in when we were ignored by the front desk agent. The valet acknowledged us twice and after the second time, went to find a different front desk agent (who started our check in and then was pushed out of the way by the agent who ignored us). No one answered the room service call so we went down and ordered to go from the restaurant and took it up to our room on our own. On our second evening, I asked front desk to please send up extra towels because housekeeping had not replenished our towels. 1.5 hours later, I called back down and again asked for the towels. On the morning of check-out, I called the valet and asked for our vehicle to brought to the door in 30 minutes. When we arrived to the door, no vehicle, and they hadn't even started it yet to warm it up. Hotel is clean and modern. Staffing is a major issue. "