Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We have stayed in several Emerald Hill studio properties and have always been extremely pleased with the location, amenities, and comfort of each unit. While the location cannot be beat, Unit 19 was rather disappointing in the upkeep and updating of several of the amenities we have grown to appreciate at Emerald Hills. For example, the coffee maker's light did not turn on and the "Off/On" or "Power" had worn off the buttons, so the only way to know it was on or off was to plug/unplug it. The bed had a dip right smack in the center, so my husband resorted to sleeping on the trundle, otherwise we would have both been in the center of the bed. The pillows were sadly no better with maybe two or three inches of life left in the stuffing. Fortunately we brought our own. We used our Costco toilet paper, but had to plunge after each use, because the toilet stopped up every time we flushed. On a positive note, the water pressure is great! There is no ice maker, which is not a deal breaker, but the ice cube trays were cheap and some had cracked. The worst part was not having a working clothes dryer. Years of built-up lint had clogged the vent, preventing the air from circulating and the lowering the humidity of the dryer. The dryer would heat up, but with the high humidity inside, the clothes would not dry. We found it faster to hang them on the furniture to air dry. Oh, the dish washer would randomly spit water out from the bottom!I did call Benchmark about the dryer and they were super friendly and the service technician was prompt, knowledgeable, and nice. He wasn't able to fix the dryer and took notice of the spitting dishwasher. We love the Emerald Hills properties and enjoy renting from Benchmark. The location is terrific, the people we meet are always friendly, the beach is gorgeous and not over crowded, and there are only three flights of stairs to navigate with all of your beach gear. We will stay here every time
