Shelby Township Spa Hotel

"The hotel is super dated, but our room was decent. The staff members were friendly and helpful. Breakfast could’ve been better, but we liked the waffles and you can tell the eggs were just frozen crumbled eggs from the bag. Parking was super easy. "

"Good for the price"

"Clean room"

"We had a small issue with the thermostat in our room. Our engineer, Chico, was very kind and helpful, and the problem was promptly resolved. "

"If you want a microwave you need to request it "

"Apartment was clean and felt like home. Thanks for the hospitality. "

"Positives : Room was clean. Given a drink voucher and two waters. Negatives : Money was deducted from my deposit, for unknown reasons. Staff could benefit from some professionalism. There was an extended wait while checking in holding our luggage. However there was a female staff member just standing at the desk stating at the customers that waited, I later learned she was apart of hospitality. In addition, when a concern was voiced, staff responded as if it wasn’t at the top of their priority list. “Oh I have to grab this luggage cart right now, it’s hard to monitor those kind of things”. Pool was PACKED, staff was as aware so obviously room capacities weren't being monitored. Lastly, the power went out for 5 hours. I do understand that Things happen, however the lack of Preventive measures like a back up generator or something given for the inconvenience could’ve went a long way. Due to this I’ll never book the Embassy Chain ever again, especially this location! As a Hilton rewards member, I expected much better, highly disappointed. "