Detroit Troy Historic Village Hotels

"Positives : Room was clean. Given a drink voucher and two waters. Negatives : Money was deducted from my deposit, for unknown reasons. Staff could benefit from some professionalism. There was an extended wait while checking in holding our luggage. However there was a female staff member just standing at the desk stating at the customers that waited, I later learned she was apart of hospitality. In addition, when a concern was voiced, staff responded as if it wasn’t at the top of their priority list. “Oh I have to grab this luggage cart right now, it’s hard to monitor those kind of things”. Pool was PACKED, staff was as aware so obviously room capacities weren't being monitored. Lastly, the power went out for 5 hours. I do understand that Things happen, however the lack of Preventive measures like a back up generator or something given for the inconvenience could’ve went a long way. Due to this I’ll never book the Embassy Chain ever again, especially this location! As a Hilton rewards member, I expected much better, highly disappointed. "

"I was very impressed "

"Didn't get a chance to check in because staff was trying 2 charge me 150.00 dollar room deposit I didn't have enough cash on my card and my room was paid for on hotel's.com and I didn't get refunded 👎"

"Stay was excellent, rooms were clean, and staff was wonderful!"

"Great "

"The room was spacious and clean. Location is in a business heavy area so night time is extremely quiet. Staff was friendly during check in and check out. "

"Convenient "

"The staff was awesome!"

"Got to our room, toilet was leaking water from the back tank. One of the soap packages was open with the bar of soap sitting out. After filling up the Jacuzzi and and running the jets, the tub started filling up with "cucumber" shaving and bits! I called down to the front desk, took forever for him to come up. Saw the issues and was offered nothing. Said he would put it in the notes. Stopped by the front desk at 4 am and the lady working hadn't heard about our incident and check my account, no mention of the issues. She informed me she would note my account and told me a supervisor would be in in the morning. At checkout, a young male at the front desk told me that because I booked my room through 3rd party that I had to contact them. So now I'm writing a review and I will be escalating this after the holiday, on Monday. "