Longleat Group Hotels Shepton Mallet hotels

"Great location "

"The staff were amazing! We received a very warm welcome and were greeted with smiles and friendly 'hello's'. each time we entered the hotel or passed reception on our way to the bar during our 2 night stay . The bar staff went over and beyond to make us feel welcome and well looked after. They were both very chatty and friendly. Likewise, each person we saw on reception was friendly and happy to help. I booked a family room for 3 people but we only had 2 of everything (mugs, towels etc) but it was so easily and promptly resolved by the helpful, apologetic staff. All of the staff had the same kind approachable nature which was so noticeable. The room was clean and a good size. I'm being picky to give 4 stars for cleanliness but there was a big stain on the carpet in the doorway to our room and the carpet was a bit ragged / tired. I also noticed the odd spec on the bathroom mirror but none of these things affected our stay. Breakfast was a nice buffet with lots to choose from but at £18 a head, in my opinion, £54 for breakfast was far too expensive. The location is great being right next to Cabot Circus and although its a busy road outside, it wasnt noisy at all. The staff àre all so friendly, we had comfy beds, free parking and good air con....we would definitely return! (but get breakfast somewhere else nearby)"

"Why?"

"Great place"

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"Excellent hotel, great location with friendly, helpful staff."

"Great sport right in the middle of town very friendly staff lovely clean rooms good breakfast with excellent breakfast staff"

"This is an amazing hotel. We loved the natural spa. "

"For those travelling by train, this hotel is very close to the station. It’s near all the attractions but away from the busy crowds. Very quiet! We appreciated the pleasant, efficient staff and enjoyed our stay. "