Sterling Family Hotel

"The front desk staff was incredible. During every shift, the ladies made sure to always have a smile as they were assisting us. We're happy and will definitely come back! "

"So they should state that this Hyatt house is more for extended stay customers versus someone who is visiting the area or a tourist, the breakfast was good and everything is clean, no one could make up our bed, the bar was very small, it was very quiet. nothing interesting in the area of this hotel we were visiting family for three days,"

"Property was very convenient for an early morning flight out of Dulles. While one elevator was not working, the room was very quiet, clean, and spacious."

"Room was clean, beds comfortable. Staff was friendly. The pictures show a restaurant that is not connected to hotel, not recommended by staff. The “breakfast” or morning coffee that is offered is in this restaurant but staff did not mention it. Looks like a cute restaurant but was not recommended by hotel staff when asking for dinner recommendations. No pool, no workout center, no onsite parking. Parking garage is around corner."

"Clean room, excellent customer service "

"Best shampoo and conditioner"

"Comfortable bedding"

"Never in my entire life had Hilton disappoint me like this first there was no water bottle in the room when we went to the front desk and asked for a water bottle I was questioning if I was a Hilton member and then when I was given my Hilton member account then she told me that I had to be a gold or a number two water bottle. I was there for tonight. I was expecting at least to have one water bottle, which is very normal to have it in every hill hotel the United States that I stayed. Then the TV in the hotel room was so old that the remote wasn’t even working, but I didn’t make a big deal about it because I was not there to watch TV but I didn’t get to turn the TV on. I got charged for Internet, which is insane. I didn’t even log into my Internet to any of my device except my laptop that I only Use the Internet from hotel. I did not upgrade him Internet. I have to say this is the worst experience that I had with Hilton and I would never go back to that property. This was supposed to be a nice staycation for me and my friend who I took her for her birthday!!! but it ended up being absolute worst experience."

"One night stay. Room was clean and spacious. Valet parking was a bit expensive but overall very good stay."