Madrid Teatro Pradillo Hotels

"La estadía en el Hotel ILUNION Atrium fue una experiencia frustrante que no refleja los estándares que uno espera de un hotel de este nivel. En dos días consecutivos se solicitó jabón líquido de baño a la habitación. Nadie respondió. Se bajó personalmente al front desk a reiterarlo, y aun así, nunca lo llevaron. Tres intentos para recibir un artículo de higiene básico que debería estar en la habitación sin necesidad de pedirlo. A eso se suma la falta de opciones de alimentación en horario nocturno, lo cual resulta ser un inconveniente real para huéspedes con itinerarios activos o llegadas tardías. Pero lo que más impactó fue la actitud del personal: indiferente, poco empática, como si el huésped fuera una molestia. En hotelería, el servicio no es un plus, es el producto. Y en ese aspecto, este hotel falló. No se recomienda."

"great property, i will come back"

"Loved the room "

"Overall, my stay at the property was great. First the good things, the location is good close to most of the major attractions. The rooms are very nice. The breakfast buffet is amazing and the food in the restaurant is as good as any of the restaurants in the city, there was only two things that weren’t great the housekeeping staff didn’t really clean the room too well daily they would forget to refill the coffee and change out the coffee cups, and would even leave used room service plates in the room. also one other thing I was on the sixth floor and there was some loud noise above my room all night long. I don’t know what it was. It did not prevent me from sleeping much, but perhaps that should be looked at. "

"Excellent hotel, perfect for a family trip as was very big and bedrooms were seperate. A little bit away from city centre, but metro station across the road and only 20 minutes to centre. Plenty of bars and restaurants nearby so all good."

"Breakfast was great. Salad, fruit, eggs, was what i ate but they had meat, cheese, beans. Fresh and delicious. I looked forward to breakfast every morning. Service was efficient "

"Nice hotel and staff, near to everything. Breakfast tends to start late by American standards"

"In general great apartment / acomodation, very clean and very functional. We felt it like at home. Location is also great very near to Bernabeu and Plaza del Toros but also not too far from the center and from the airport."

"Room was clean but very basic (furniture and fittings). Breakfast is great, lots of choice and very fresh!"