Tenerife Tenerife Beaches Hotels

"To start the trip, the staff at the front desk was lovely which made our initial impression positive. As we entered the villa there were ants on the counter tops and in the bathroom. As our stay progressed, the ant infestation got progressively worse. We finally decided to speak to the receptionists, where they told us it was our fault for not coming earlier to report the problem. A man entered our room without us knowing to clean out the ants. They did not give us any compensation for this. As a client I expect to have a clean room, unfortunately this was not the case. The manger was not willing either to understand our point from this. "

"This cannot be a 5 Star hotel. It should not be more than 3 stars. It is a very old hotel, staff was not helpful, we paid for breakfast during booking but they said its not included in spite of me showing them on the booking app. Location is not ideal, its very far from the airport and main lively area, unless you have a car its not convenient getting anywhere. Amenity timing is not good, bathroom and room also was not the best. The only good thing about this hotel was the view from the room-ocean view, that's it. We paid a lot for a 5 star experience but were disappointed. "

"There was no parking by property, had to find space in village 10-15 mins walk uphill away, there was no kettle , toaster or microwave oven as listed, no welcome Basket either. The electric sockets were dangerous as out fittings fell from the wall, window shutter hinge needs attention. Other than that a decent little property for a cheap get away."

"I was in a room facing the hotel pools, so no view to speak of. Good central location age easy to enjoy the ocean across the street. Julio ( I hope i have the spelling correct was amazing in the dining room. Very welcoming and willing to speak English and help me out. Room cleaning was equally amazing and accommodating to my requests not to have the room done everyday. Overall i found the housekeeping to be very environmentally aware. Older ladies in the front desk could do with some customer service training. "

"Nice hotel, lovely spa but the only issue is you have to pay additional fees even if you’re a hotel guest to use at the spa and that’s excluding treatments!"

"Staff very friendly and helpful, hotel and rooms dated but very clean"

"The room was tidy, the staff at the front desk were superb. They were happy to aide you as the customer in anyway that they could."

"Host (Rafael) - 10/10 for communication and discreetness. Rafael lives in a dwelling under the main house. The only times we saw him were when he was cleaning the pool or we had questions. He speaks very good English.Accommodation - 10/10 for cleanliness. Private parking with security gates.Ground floor - Kitchen with all facilities, TV room with sofa and chairs (Spanish/German satellite TV programmes). There is a Firestick available for Netflix, Prime and YouTube (if you have a subscription). Excellent Wifi. Bathroom with a bath and shower. Large bedroom with two single beds and lots of wardrobe space. Small balcony (off the TV room) that is perfect for catching the sunrise.Upstairs - Open plan and very spacious with a double bed, bathroom with bath and shower. Seating area with sofa and chairs. Balcony that has fantastic views of the mountains and the sea.Outside area - 10/10. The gardens are tiered with 2 levels. Both levels are exclusively for guests. Fantastic sun trap. Mercadona, Aldi & Hipodino supermarkets are 10 minutes drive.Recommended - CICAR car hire at the airport. We will definitely return"

"Very nice, I will be back."