Los Angeles The Wizarding World of Harry PotterTM Hotels

"Excellent housekeeping, super friendly staff and excellent customer service. Would definitely book again! "

"Kid suites are not actually separate rooms."

"Best place to stay next to universal studios, half mile walk."

"Amazing stay! Great location! The staff was awesome and helpful! Pool was great. Free parking "

"I stayed here two nights and unfortunately had a very disappointing experience. Check-in was smooth, but everything went downhill once we got to the room. It looked nothing like what was advertised online. The room was extremely small, felt cramped, and was not clean. I honestly felt claustrophobic being inside. I went back to the front desk to ask if there were any other room options available, but I was told they were completely sold out. What made this even more frustrating was that I could clearly see multiple rooms that appeared vacant, and there was even availability showing online at the time. The room itself was very outdated, with chipped and worn furniture that made it feel even less inviting. The bed was also extremely uncomfortable—very stiff—and I woke up with back aches the next morning. To make matters worse, the noise level was terrible. Neighbors were dragging furniture throughout the night and into the early morning, making it nearly impossible to get any rest. The only positive I can mention is the location—it’s convenient and in a good area. However, the overall experience, lack of transparency, condition of the room, and noise issues made this stay very unpleasant. I would not stay here again."

"Room was smaller than expected."

"It was not very clean. The walls are paper thin. Staff wasn’t rude but not very welcoming… would not recommend staying here. "

"The check-in was the worst ever at this property. There was one employee helping a difficult guest and one apparently in the back that the valet attendant had to notify to come to the front to assist me. Then, to make matters worse, one of the valet attendants attempted to make my life difficult, which upset me even more. "

"The rooms are neat and new. The location is very convenient to Universal Studios if you are travelling. As others commented, the family who runs the hotel is extremely kind and hands on. Our daughter was sick during the stay and the owners helped me with changing bedsheets in the middle of the night and were extremely sympathetic. Highly recommend."