Blackburn Thwaites Empire Theatre Hotels

"Great stay once again. Many thanks"

"We needed to be able to check in an hour earlier than stated as we had to get changed and travel to a wedding. The staff were very helpful and allowed us . Result , we didn't have to get changed in the toilets at the venue and made it on time suited and booted 😂 "

"I have already text you regarding our stay it was not a hotel it was a air bed. There not enough room to swing a cat. There was only 1 towel and one beaker and no toilet roll. The outside stairs to the were dangerous. We only stayed one night as my husband nearly fell twice trying to go to the toilet. We need you to contact us so we can complain. We would like a refund for at least one night. If not both. This definitely is not a Hotel. The outside stairs were not safe the handrails were loose. I am 66 and my husband is72 so it was hard for us with health problems. "

"The property wasn't super clean, with a smell of cigarette smoke in the kitchen area. The bin didn't have a lid, so it didn't take long for the smell to spread and make the whole space smell really unpleasant. On arrival, with several big and heavy bags, we found that the lift was not working, and hadn't been for almost a year. Whilst the host may not have any power over the lift situation, they absolutely should have let us know in advance. The heater let out an annoying beep every few minutes which we couldn't seem to switch off so we just switched the heater off in the end! Also, the kitchen wasn't really sufficiently stocked - specifically, there were no knives so I couldn't prepare any vegetables to make dinners. The reason I booked this rather than a hotel was to be able to make food, but I couldn't do that.The room was nice and quiet and convenient access to the city centre with lots of shops including Morrisons next door, lots of places to eat and opposite the cathedral."

"We stayed in this location approximately two months. The location cannot be better. Right by the Blackburn Mall. Shops are incredibly convenient. Bus and train are right there as well. The manager is very friendly, but sometimes hard to get ahold of.Now, onto the negatives…First of all, the lift was broken. It had apparently been broken for over six months since we got there. Angry residence were leaving signs on the lift to beg for it to be fixed. The ceilings are probably 10 feet high, so you can imagine how many stairs you had to walk up just to get to the first floor.We were promised a washer and dryer combo, but the dryer did not function. We were told it would be replaced, but it never was. Instead, they just gave us a rack to dry our clothes on. This was after I had spent a lot of money at a Laundrette and had to demand some of that money back.It was mostly quiet, and the building next-door was empty, so there was no one there are making loud noises, but there were occasional parties in the building, and they were very noisy.There is absolutely no place to put your shower items inside the shower. Only outside. Also, the lighting is not adequate enough for shaving. Taking rubbish through the bins means walking through the entire building, which is huge.No key to the mailbox. Management said they did not have one.Finally, only two windows in the entire flat. Only one of them opened. The other was locked."