Tulum Beach

Room is clean and the property is very family friendly. Fridge was not working but it was replaced as soon as we reported it. However, zipline and game room is closed for maintanence for our whole stay. It is a bit annoying. Food is great. it is great for the value.

Unfortunately this wasn’t the best resort or experience. The food wasn’t very good. Especially the buffets, we had a hard time finding something to eat. And the Mexican/taco restaurant wasn’t good at all which was disappointing. My travel companion got sick, we aren’t sure if it was food or the water but be aware! The bars don’t open till 10, and some later than that so it was difficult to find a drink. You can only get water bottles from lobby bar, which no one would be at. Then at night, restaurants are closed and there’s no late night snacks/food/bar available. I believe your only option is room service which is an additional cost. The staff isn’t super helpful or accommodating in any way. We got locked out of our room for hours because the key card reader needed a new battery. This should have been fixed immediately but it wasn’t. We also were not comped in any way. There are not many bathrooms around the resort and they are very small. Wish it was better in many ways. Sadly to say we were displeased.

Room was clean with a great ocean view, but could not get a beach chair at all. Not enough available at the beach or the pools.