Outdoor pool, open 9:00 AM to 7:00 PM, pool loungers
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Reviews of Hotel Muyu Tulum

3 out of 5
Hotel Muyu Tulum
Calle Polar Pte., Calle Geminis Norte, Tulum, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 36 out of 58 reviews" "
Rating 8 - Good. 13 out of 58 reviews" "
Rating 6 - Okay. 5 out of 58 reviews" "
Rating 4 - Poor. 4 out of 58 reviews" "
Rating 2 - Terrible. 0 out of 58 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. New sheets and towels. The AC and hot water worked just fine. And no one bothered me (-:
Stayed 4 nights in Mar 2024

4/10 Poor

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel bad giving the Muyu Tulum a bad review, the hotel is really nice, and the staff is terrific. The hotel itself is clean, well and designed. But the property itself has the bad luck of being situated at what has to be the noisiest corner in Tulum. Trucks, cars and people are scream by all day and night. And when the traffic finally lets up, it’s the local bars and clubs blasting their music until the early morning hours. If you’re a very hard sleeper, you’ll do well. If not, you won’t sleep for six nights like me.
Stayed 6 nights in Apr 2023
Response from Muyu Staff on 27 Apr 2023
Hello, good morning. Thanks for your review and for being honest we are so sorry for the noisy problems we have that issue very often because we are in downtown. We offer you an apology but is something that is out of our reach. Hope you enjoy Tulum and have a wonderful day.

10/10 Excellent

David

Stayed 1 night in Feb 2023
Response from Muyu Staff on 15 Feb 2023
Muchas gracias por tu puntuación espero hayas disfrutado de tu estancia, saludos.

10/10 Excellent

Tianting, staten island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel.
Stayed 2 nights in Jan 2023
Response from Muyu Staff on 15 Feb 2023
Thank you for your comment, hope to see you soon.

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Muyu Staff on 10 Mar 2023
Thank you so much.

6/10 Okay

karen

Stayed 2 nights in Jan 2023
Response from Muyu Staff on 19 Jan 2023
Hello, thanks for your puntuaction we are going to work harder.

10/10 Excellent

Gerardo Daniel

Stayed 2 nights in Jan 2023
Response from Muyu Staff on 18 Jan 2023
Muchas gracias por su puntuación.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Muyu Staff on 8 Dec 2022
Muchas gracias por su comentario.

10/10 Excellent

Emily

Stayed 1 night in Sep 2022
Response from Muyu Staff on 3 Oct 2022
Thank you for tacking your time to share your experience. We are very glad you enjoyed your stay. Hope you come back soon. :) Kind regards.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Front Desk on 31 Aug 2022
Hola José, muchas gracias por tu puntuación. Espero hayas disfrutado de tu estancia en el Hotel Muyu Tulum. Gracias por compartir tu puntuación con nosotros y esperemos verte pronto, saludos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience 10/10
Very sweet and accommodating staff. Great room and location of hotel :-). Would stay there again
Stayed 2 nights in Jul 2022
Response from Front Desk on 23 Jul 2022
Thank your for your comment, hope you enjoy or hospitaly. Have a nice day.

10/10 Excellent

Cindy

Stayed 2 nights in Jul 2022
Response from Front Desk on 13 Jul 2022
Hola Cindy, Gracias por tus comentarios, los tomamos muy en cuenta para poder mejorar nuestro servicio, y esperamos alojarte nuevamente en un futuro. Saludos Hotel Muyu

10/10 Excellent

Ingo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Front Desk on 20 Jul 2022
Muchas gracias por su puntuación espero pronto verlos de nuevo por aquí, que tenga un excelente día.

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
unobjectionable hotel but also not special
Quite an ordinary hotel with small rooms, little character, and few amenities, although the staff was helpful enough. The location one block from the main boulevard was surprisingly noisy and there was construction going on -- this is not the best area of Tulum to be staying.
Stayed 3 nights in Mar 2022
Response from Front Desk on 5 May 2022
Thank you for your comment we are going to work hard to get better results.

10/10 Excellent

Barna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this place
Quite new, modern place in the heart of Tulum proper. Our room was on the “smallish” side, yet still comfortable. The front desk personnel were very helpful, A++.
Stayed 2 nights in Mar 2022
Response from Front Desk on 30 Mar 2022
Hello, thank you so much for your comment, hope to see you back in our Hotel. Have a wonderful day.

10/10 Excellent

Rosario

Stayed 2 nights in Mar 2022
Response from Front Desk on 30 Mar 2022
Muchas gracias por su comentario, saludos y que tenga un excelente día.

8/10 Good

Jorge

Stayed 1 night in Feb 2022
Response from Front Desk on 3 Mar 2022
Muchas gracias por su puntuación.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very clean and beautiful hotel. Close to everything I needed. The employees were super nice and inviting..
Stayed 2 nights in Feb 2022
Response from Front Desk on 3 Mar 2022
Thank you for your comment, hope you enjoy our hotel and hope to see you soon. Have a nice day.

6/10 Okay

Raphael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, just very noisy. Clients come in at all hours screaming and not very careful of others.
Stayed 2 nights in Feb 2022
Response from Front Desk on 3 Mar 2022
Thank you for your comment, we are going to work so we can be better each day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Very clean rooms, new hotel, friendly, helpful staff, good location. Enjoyed our stay very much. Could use a little less bleach during cleaning of the bathrooms, but you know it's clean!
Stayed 3 nights in Nov 2021
Response from Front Desk on 20 Dec 2021
Thanks for your review, hope you enjoy Tulum and the Hotel. Regards,

10/10 Excellent

Jorge Sibaja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio al cliente
Stayed 5 nights in Dec 2021
Response from Front Desk on 15 Dec 2021
Muchas gracias por su comentario espero hayan disfrutado de su estadía en Hotel Muyu Tulum, saludos y que se encuentre muy bien.

10/10 Excellent

Logan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel! Highly recommend
The hotel was very clean, incredible staff and overall an excellent experience. Only downside was there was only a very thin sheet on our beds, so with the A/C on, it got chilly. A duvet would be amazing, but aside from that, outstanding!
Stayed 3 nights in Dec 2021
Response from Front Desk on 9 Dec 2021
Hello Logan, thank you for you review and your comment hope you enjoy Hotel Muyu Tulum and also Mexico, hope to see you soon. :D

10/10 Excellent

eduardo

Stayed 1 night in Nov 2021
Response from Front Desk on 29 Nov 2021
Muchas gracias por se evaluación.

8/10 Good

Irving

Stayed 1 night in Nov 2021
Response from Front Desk on 18 Nov 2021
Muchas gracias por su evaluación.

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute spot, good location, available parking, nice staff!
Stayed 1 night in Sep 2021
Response from Hotel muyu on 14 Oct 2021
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Diego Mena on 21 Aug 2021
gracias por tu visita

10/10 Excellent

Bodo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges Hotel in zentraler Lage
Ziemlich neues Hotel in perfektem Zustand und guter Lage zu Restaurants, Einkaufsmöglichkeiten etc. Freundliches Personal, guter Service, geräumige Zimmer. Sehr sauber.
Stayed 2 nights in Aug 2021
Response from Diego Mena on 2 Sept 2021
Gracias por su preferencia Hotel muyu tulum

10/10 Excellent

Ruben

Stayed 1 night in Aug 2021
Response from Front Desk on 27 Sept 2021
Gracias.

10/10 Excellent

cesilia

Stayed 3 nights in Jul 2021

4/10 Poor

Amber

Disliked: Staff & service, room comfort
Not bad... not great.
Air didn’t work in first room first night. Changed to another. Wifi crapped out second night. That was fixed. Got water takes a massive waste of water to get hot. No mini fridge. Nothing communicated about breakfast or after hours entry. Nice furnishings and looks good on the surface. Beds are the typical Mexican concrete beds (they feel like concrete). It was alright but not looking to go back wifi was horrible and lost $$ working due to poor wifi quality.
Stayed 4 nights in May 2021
Response from Diego Mena on 20 May 2021
Gracias pór tu comentario. Trabajaremos para continuar mejorando.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diego at the front desk was absolutely amazing! Check in and concierge all in one! He helped us coordinate a scooter rental, ordered and found us the least expensive taxi to the airport, kept our luggage safe while we waited for our room to be ready, even put our leftover food in the fridge for us. He was amazing!! Gracias Diego!!!!
Stayed 1 night in Apr 2021
Response from Diego Mena on 20 May 2021
Hola amigos muchas gracias por su comentario. Nos ayuda a mejorar cada dia mas y mas. un abrazo Diego

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is phenomenal, friendly, helpful and willing to answer any and all questions about the area, how to get around and such. Located one block off the main road, it was walking distance to many convince stores, restaurants and the supermarket for your pick-up.
Stayed 1 night in Apr 2021
Response from Diego Mena on 17 Apr 2021
Hola Julie muchas gracias por tu comentarios , nos vemos pronto de nuevo en Tulum!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very simple and vare bones but served its purpose. The staff was great and breakfast was nice each morning... I would recommend - very centrally located.
Stayed 4 nights in Mar 2021
Response from Diego Mena on 2 Apr 2021
Muchas gracias por tu comentario. nos vemos pronto de nuevo hotel muyu tulum

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen lugar para pasar unos días en tulum!
Al principio tuvimos un tema con las toallas pero Diego (el recepcionista de la mañana) lo resolvió y después todo perfecto! José (el chico del desayuno) es un fenómeno! Muy buena experiencia!
Stayed 5 nights in Mar 2021
Response from Diego Mena on 26 Mar 2021
Hola chicos buenos dias, gracias por su comentario. A nosotros nos ayuda muchisimo su comentario. los esperamos de vuelta pronto. Hotel Muyu Tulum

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean place but very noisy specially at night. They need to install windows to block the noise
Stayed 3 nights in Mar 2021
Response from diego mena on 23 Mar 2021
Muchas gracias por su comentario, nos ayudan a mejorar. Hotel Muyu Tulum

10/10 Excellent

KEVIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021
Response from diego mena on 21 Mar 2021
Gracias kevin, te esperamos de nuevo en Tulum, muchas gracias por tu puntuacion.

8/10 Good

Trishia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Front Desk on 12 Feb 2021
Hola, Gracias por su preferencia. Los esperamos pronto

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2020
Response from Front Desk on 12 Feb 2021
Hola, gracias por su preferencia. Nos vemos pronto.

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The biggest issue with my stay was with the shower. During the first night, the shower's water pressure was almost non-existent. When my husband tried to shower after me, the water actually completely ran out. The room next to me experienced the same issue. We had the front desk come take a look at it the next day and they were quick to handle the issue. My showerhead had to be switched out, but that resolved the it. Another issue is that the hostel down the street plays loud music late into the night every night (not Muyu's fault), and I can hear it from my room (that faces the enclosed courtyard, not the street). I just turn on the fan to act as white noise, so that was fine. If you're not good at falling asleep with loud noises or white noise, then keep that in mind. I've read complaints about the thin curtains in the room, but again, since my room didn't face the sun, I wasn't bothered by it. Besides that, I really enjoyed my stay. The two guys handling the front desk were very helpful and gave great recommendations. Jose even sent me a WhatsApp message the day that I was supposed to arrive to check in with me. There is bottled water that the hotel provides for free. The free breakfast is delicious (fruit plates, omelette/hot sandwiches, juice, pastries, toast, coffee). The amenities are very clean. I was surprised that there were no blankets, just a sheet. Location is convenient.
Stayed 4 nights in Jan 2020

10/10 Excellent

Ayat

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Leda Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gutes Hotel
Sehr gutes Hotel an perfekter Lage in Tulum Downtown. Das Zimmer war sauber, aber nicht sehr geräumig.
Stayed 2 nights in Nov 2022
Response from Muyu Staff on 8 Dec 2022
Vielen Dank für Ihren Kommentar. Ich hoffe, Sie haben Ihren Aufenthalt in Tulum genossen

8/10 Good

dzoara alonso

Stayed 1 night in Sep 2022

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Su ubicación
Stayed 1 night in Mar 2022
Response from Front Desk on 9 Mar 2022
Muchas gracias por su comentario, que tenga un excelente día.

8/10 Good

Deonel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bonito y cómodo.
Me gusto el hotel es cómodo cuenta con estacionamiento afuera del hotel pero es seguro el personal es amable. Volvería a hospedarme. El desayuno es continental no es mucho pero está bien para resolver.
Stayed 1 night in Nov 2021
Response from Front Desk on 18 Nov 2021
Muchas gracias, esperemos pronto volver a verlo por aquí espero se hayan tenido una buena estancia.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No malo, no bueno
El estacionamiento está fuera del hotel, las habitaciones muy ruidosas, las cortinas muy transparentes, las camas muy incomodas, el desayuno horrible, las mesas sucias y pocas medidas de precaución vs covid
Stayed 1 night in Oct 2021
Response from Front Desk on 23 Oct 2021
Hola, buenos días. Lamentamos su mala experiencia, el estacionamiento se encuentra fuera del hotel pero contamos con recepción abierta 24 horas al igual con cámaras de seguridad, lamentablemente Tulum esta en pleno desarrollo inmobiliario por lo cual hay construcciones por todas partes, acerca del desayuno normalmente se hace en la terraza la cual por el momento tenemos cerrada por daños colaterales a causa de los más recientes huracanes. Se hablará con el personal para llevar a cabo bien las medidas sanitarias ya que es nuestra obligación. Lamentamos mucho su mala experiencia y estamos a sus ordenes para corregir los errores, gracias por su comentario. Saludos cordiales, Hotel Muyu.

8/10 Good

jorge

Stayed 1 night in Oct 2021

10/10 Excellent

Fernanda

Stayed 2 nights in Oct 2021

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
O hotel é novo , bem cuidado porém não há frigobar nem cortina blackout. Café da manhã bem simples , pão , geleia, manteiga , vários tipos de frutas cortadas , café , leite e suco . Localização boa , um quarteirão da av principal
Stayed 3 nights in Sep 2021
Response from Front Desk on 27 Sept 2021
Thank you.

10/10 Excellent

Dulcieny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elogio
Dos 5 Hotéis, sendo um deles um Resort na Zona Hoteleira, que ficamos durante nossa estadia no México, esse foi o que mais me agradou. O pessoal tanto da recepção quanto do restaurante são super atenciosos, comprometidos com a satisfação do cliente. Nas informações sobre custo x benefício, nos orientaram de forma que pudéssemos não ter gastos desnecessários. O café da manhã é simples, porém agradável. Bem localizado, fizemos muitas coisas a pé. Super recomendo!
Stayed 4 nights in Jul 2021
Response from Diego Mena on 21 Aug 2021
Gracias por tu visita. Los esperamos pronto de nuevo.