Westend hotels from HK$469

"Clean Room, Decent Pool"

"We originally got a two queen bed room but when we went to check in they upgraded us to the “Mario room” which we thought our kids would really enjoy. When it was getting close to bedtime we turned on the a/c which seemed to kinda work. It remained 24 degrees in our room for the next few hours. The kids couldn’t sleep in the Mario bunk beds because this room was the furthest away from the a/c. We shared the queen beds as planned originally, we were only able to cool the room off after we opened the window. Sleeping with the window open and hearing an ambulance going by, someone’s car alarm going off for about 15 min, and the busy street noise made it super difficult to sleep. In the morning I called the front desk just to let them know what happened and they should get it looked it for the next family that stays - they put it on me and said they would have had a maintance man come at 10:30 at night to have a look and I should have called. Also we were only given 3 towels for the 4 of us so I guess I should have called to get another and the shower/tub/batnroom was dirty. "

"Waiting for the hotel's manager to get back to Met. Great experience at check-in with Mehnaaz "

"This property needs MAJOR maintenance. Everything that can rust, is rusted. The paint is literally peeling off the walls. The water pressure of the shower is very very poor, the bathtub is full of cracks, unsanitary. One ply toiletpaper. The coffee machine is very dirty, and the water from it tastes awful. The “air” or “ac” in the room is a joke and very loud. Curtains are dirty, dust on the lightbulbs, pillows are very used. Slide is wonderful but rusted and the pool edges are very dirty. There was ZERO breakfast at 8:00am, except for boiled eggs floating in green water in a warm fridge, not kidding. Breakfast room not clean. Nothing to drink at breakfast for children, only coffee. The halls smell, they have not been cleaned in a long time, it is a musty wet smell."

"Good"

"Room door did not lock, the elevator was always dirty (spilt coffee one day, yogurt the next morning), TV did not work, multiple charges on card the next morning with different costs, asked for late check out for 12 noon which reception said was okay, someone opened our door around 11 am, breakfast was not the best (missing items that are typically there), staff seemed unhappy to be in hospitality industry. Over all not the best experience there’s better places to stay for better or same prices"

"I love every bit of it"

"Parking was close for people with accessibility issues. "

"Only stayed to sleep. Arrived 10 pm and left early in the am. Sufficient for that, everything clean and the bed was comfortable. Bathroom well equipped and the linens smelled good. Only thing that bothered me was a noisy fan in the room. "