Nairobi Westgate Shopping Mall Hotels

"Good room. Excellent customer service and great food. "

"Great stay"

"Clean room, excellent service, great staff and good location."

"Magnifique hôtel. Nous avons testé le service “ concierge”. Il a résolut nos problèmes de billets d avions en appelant plusieurs fois l Europe, sans frais pour nous. Nous avons demandé deux espresso en chambre, on nous à installé une machine Nespresso avec capsules à volonté. Le breakfast est TOP ! Le repas dans restaurant TOP ! Les employés ont le sourire. Le fitness est moderne avec Patrick le coach qui donne de super conseils. Service limousine pour l aéroport. Sauna, aman, piscine… literie top… rapport qualité/prix imbattable. Vous l avez compris, on vous le recommande fortement. "

"It is a relatively new hotel, so still clean and not showing signs of wear and tear yet. The bedrooms are very large and comfortable. The only couple of issues we had were the length of time it took for our luggage to be delivered to the room, and that if things ran out at breakfast it wasn't spotted unless you pointed it out to them."

"The moment i walked in i felt safe with security on site 24/7. I had no issue about my safety. The staff was incredible catering to my every need from the host, to the staff at the restaurant and at the bar Patrick making some incredible drinks to the individuals that made sure I always have a clean room. Thank you, i will be back soon"

"Great service. Ideal for short stop overs in Nairobi"

"Thank you for the upgrade!"

"Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa"