“Need take a bus and walk few mins to get the hotel,
The room is very clean and comfortable, room is not big but bathroom is.
There are only three rooms provided with a very village bar on the ground floor, also it is the reception desk for you.
The served breakfast is big size with toast, pastry, jam, cream, cearels with hot tea or coffee. Not sure if can choose hot british breakfast or need to pay for it in the bar. overall is good with nice staff if you want to have a quiet vacation in a nice……
“We could park all day to attend the Wimbledon championships no problems at all. Room clean but could do with refurbishing. Would call it a guesthouse not a hotel but very good all the same”
“Great stay. Good location, clean room. Comfy bed. Good breakfast. Staff clearly stretched with people off sick we were told, but working hard to make sure we were still looked after”
“Terrible experience. Would not return. They need to fix their key machine bad. Lots of people with issues accessing their rooms. Room was very blah. Nothing special. Pay more and stay somewhere else.”
“The pictures of this property are very misleading. The check in process was not clear and there is no one on the property to answer questions and no contact info.
Our room had things left from other guests and trash left behind. There were no blinds on the windows, which made sleep nearly impossible. The "free breakfast" was stale cereal, or so I'm guessing because, again, literally no one to ask. ”
"We lived in this hotel in 2023 summer, we loved it as the rooms were cozy and provided good breakfast.
So we decided to come back again in 2025, the receptionist lady was rude and we were being told that we reserved the " budgeted room" in the front desk. We reserved the standard room!!!
The staffs there are generally not helpful. I sent email to them for confirm the bookings, nearly no reply.
We loved the breakfast provided in 2023, but the food now are not fresh with limited variety. Some customers complaint to the manager there.
We were disappointed about the services provided. "
"I accommodated here with my mum who's in wheelchair & I remarked our condition in the booking before checking in. However, I found the bathroom is the same as ordinary people when I saw there's a step up to the shower cubicle. As the bathroom floor doesn't have sewage, she's unable to take shower over the stays. As it's co-operated with Ibis in the same building, I'd rather go for Ibis next time as they literally provide a full accessible bathroom to us last year. Although Mercure is new renovated, I saw a group of insects gathering at a corner of the ceiling. Anyway, they rapidly arranged another room for us. Overall, their hygiene is fine in acceptable."
"Room is small but is big enough to open my luggage. Bathroom is terrible small I don't think it big enough for a man. Breakfast only some toss, you have better choices outside. Staffs are excellent even not everyone with smile. Anyway I like here !!"