Yucatan Peninsula Adventure Holidays

Our family had a great time at Wyndham Grand Cancun. Our concierge Christian was very helpful and friendly during our stay. We were offered to upgrade to ocean view with extra pay that was the hit. As an expedia member, we were also offered VIP access that allowed us to book for dinner a day earlier. We also had room service daily instead of every other day. The staffs at the restaurants treated us well. But we felt being treated differently at the buffet and the sushi bar sometimes, like they gave us the table out of the way at the buffet, we felt like being isolated. At the sushi bar, we arrived right at 12 noon but they told us to wait to order from the waitress , while the same person took ordered from other guests who came after us and the waitress took orders from many other tables and seemed never bothered our table. However the staffs at the restaurants treated us very well, we liked Victor, Berlin, Armando very much. We had a great experience watching turtles getting to the shore to lay eggs. Staffs were very protective to them. My recommendation is to give new guests information about protecting turtles by not to touch and get close to them.

Amazing staff come here every year and get treated with the same respect

I got very sick from the food. I complained and they denied any wrongdoing. I would not recommend this hotel. They also tried many attempts to hard sell a very expensive timeshare. The room mini bar was poorly stocked for an all inclusive. The pool area had almost constant boom boom music. The room smelled and was very damp. Staff expected numerous tips even though all inclusive. This was definitely NOT a relaxing all inclusive experience.

It was an excellent resort Alejandro and Francisco are awesome in the Castor Hall and Alejandro in 24/7 cafe along with Rosalinda are excellent people. We were trying thankful for them

Pools were a little dirty

I got very sick from the food. I complained and they denied any wrongdoing. I would not recommend this hotel. They also tried many attempts to hard sell a very expensive timeshare. The room mini bar was poorly stocked for an all inclusive. The pool area had almost constant boom boom music. The room smelled and was very damp. Staff expected numerous tips even though all inclusive. This was definitely NOT a relaxing all inclusive experience.

It was an excellent resort Alejandro and Francisco are awesome in the Castor Hall and Alejandro in 24/7 cafe along with Rosalinda are excellent people. We were trying thankful for them

Would benefit from more evening entertainment. The vibe piano bar would have a DJ often and the bar would be dead with about only 12 people.