皇家角 全包式假期之旅

My family's stay was extremely disappointing, and unfortunately the service did not meet the expectations we had for this resort. For **2 of the 4 nights** we stayed, my family went to bed hungry because we were unable to get dinner at any of the restaurants. None of the restaurants accepted reservations, only waitlists. Every evening we tried to dine, we were told the wait would be **about an hour**. Traveling with **three young children**, waiting that long simply wasn't realistic. We ended up trying room service instead, but the food and overall quality were disappointing, and my children didn't enjoy it. What made the experience even more frustrating was our interaction with the concierge. An employee named **Oscar** assured me that he would help us secure a table and would contact me the following day with a confirmed dining time. After never hearing from him, I went back to the concierge desk only to find out it was his day off. There was no follow-up, no handoff to another employee, and no one seemed to know anything about the promise that had been made. To make matters worse, the staff at every restaurant we visited were consistently rude, dismissive, and disrespectful. Rather than trying to help families or offer alternatives, we felt like we were an inconvenience whenever we asked about dining. This was my children's first trip to Cabo, and we were hoping to create wonderful family memories. Instead, they left with a very negative impression. I would not recommend

Couldn’t have asked for a more relaxing stay

Couldn’t have asked for a more relaxing stay

My family's stay was extremely disappointing, and unfortunately the service did not meet the expectations we had for this resort. For **2 of the 4 nights** we stayed, my family went to bed hungry because we were unable to get dinner at any of the restaurants. None of the restaurants accepted reservations, only waitlists. Every evening we tried to dine, we were told the wait would be **about an hour**. Traveling with **three young children**, waiting that long simply wasn't realistic. We ended up trying room service instead, but the food and overall quality were disappointing, and my children didn't enjoy it. What made the experience even more frustrating was our interaction with the concierge. An employee named **Oscar** assured me that he would help us secure a table and would contact me the following day with a confirmed dining time. After never hearing from him, I went back to the concierge desk only to find out it was his day off. There was no follow-up, no handoff to another employee, and no one seemed to know anything about the promise that had been made. To make matters worse, the staff at every restaurant we visited were consistently rude, dismissive, and disrespectful. Rather than trying to help families or offer alternatives, we felt like we were an inconvenience whenever we asked about dining. This was my children's first trip to Cabo, and we were hoping to create wonderful family memories. Instead, they left with a very negative impression. I would not recommend

Couldn’t have asked for a more relaxing stay