Yangtze River Delta Kid friendly Holidays

Clean and Very Friendly staff. Could use a few more glasses and dishes because I had friends over for dinner, but, other than that, excellent amenities.

Terrible clean and poor maintenance of equipments, very friendly staff

Check in was terrible. They need a crash course on customer service! After a request for early check in after a 14hr flight we were kept waiting in reception for 5hrs! We got given a bowl of fruit as a ‘bribe’ to change this review! Reception was very immature and inexperienced. I had to phone my bank and they sent me to the Marriott next door! They were not very fluent in English. They also had a robot which no one knew how to use to bring up our deliveries! Rooms were very dated and old fashioned. No lighting near bath, very dingy. No soundproofing in rooms, We got some packages delivered which were kept unsafe in the laundry room basically a free for all as just all thrown for anyone to take. Not impressed. This hotel would do better if they looked at other hotels as an example of customer service or even having a multi lingual concierge. Definitely needs updating to modern fittings and standards Cleaners were great and the washing machine in our room was helpful as we were there for a long time. Only great thing was the location. Could not fault the location as you could get cheap DiDis everywhere. Had a Family Mart within walking distance which was also very useful. There are lots of hotels nearby which are in a similar price bracket. Unless they learnt from feedback I would not be coming back here in a hurry.

My favorite hotel i have ever stayed in. Best service & best staff. Concierge got us into a restaurant in the Bund that was otherwise booked up. Hard to imagine a better location.

The hotel room needs

Terrible clean and poor maintenance of equipments, very friendly staff

My favorite hotel i have ever stayed in. Best service & best staff. Concierge got us into a restaurant in the Bund that was otherwise booked up. Hard to imagine a better location.

One of the best hotels I have ever stayed in. The peaceful Zen like atmosphere was such a lovely refuge after a day of running around in the craziness of Shanghai. The most gorgeous environment. Beautiful room, delicious food, fabulous spa. But mostly all the staff were unbelievable. So warm, helpful, and friendly. Didn’t want to leave.

Clean and Very Friendly staff. Could use a few more glasses and dishes because I had friends over for dinner, but, other than that, excellent amenities.

Conversation place near central city area

Check in was terrible. They need a crash course on customer service! After a request for early check in after a 14hr flight we were kept waiting in reception for 5hrs! We got given a bowl of fruit as a ‘bribe’ to change this review! Reception was very immature and inexperienced. I had to phone my bank and they sent me to the Marriott next door! They were not very fluent in English. They also had a robot which no one knew how to use to bring up our deliveries! Rooms were very dated and old fashioned. No lighting near bath, very dingy. No soundproofing in rooms, We got some packages delivered which were kept unsafe in the laundry room basically a free for all as just all thrown for anyone to take. Not impressed. This hotel would do better if they looked at other hotels as an example of customer service or even having a multi lingual concierge. Definitely needs updating to modern fittings and standards Cleaners were great and the washing machine in our room was helpful as we were there for a long time. Only great thing was the location. Could not fault the location as you could get cheap DiDis everywhere. Had a Family Mart within walking distance which was also very useful. There are lots of hotels nearby which are in a similar price bracket. Unless they learnt from feedback I would not be coming back here in a hurry.

Terrible clean and poor maintenance of equipments, very friendly staff

Excellent place great experience always China impressed