山姆森维尔 3 星级酒店, HK$1,053 起

“It was great will definitely be back!!”

“I was double charged for my room. Staff ignored phone and email requests for a refund. Even Expedia staff had a hard time reaching hotel staff to dispute the charges. The staff that I was able to speak with on the phone was rude. The elevator was out of service and no notification was made prior to my arrival. Overall, not a great experience. It’s definitely not worth the price tag.”

“Strong points are: beautiful views; spacious room; quiet; clean, staff cheerful and eager to please. Weak points were: shower/tub requires a mat or something to avoid slipping on the floor of the bathtub; owner will surely get sued if not fixed. Secondly, the TV requires 2 remotes; instructions given were totally inadequate. Matthew and I worked together to produce a clear simple instruction sheet which he says he will distribute to the other rooms.”

“While the room itself was clean, there were several issues that make this a bad stay. Both of the sheets were clean, but had some orange and red stains. The towels provided were tattered and had significant holes in them. The gap between the outside door and the floorboard was quite large, with nothing stopping bugs/mice from coming inside. I stayed in room 3, and I could hear whispers from room 2 like they were right next to me, so don’t expect any privacy. Finally, when we arrived we were told……

“Just all around a good experience ”

“Staff was great. My 3 star rating is only because there were no sign ups left when arriving for the 3PM check-in. Without this, for the sauna or infrared room; it leaves you to be "stealing time" where you can..(also feels a bit absurd for the rate you pay.) I had to scramble out of one solo sauna after first finding it empty, because a couple had booked it, and they told me they were also booked for the infrared (double dipping also leaves others without.) Feels unfair for another guest to……

“Perfect”