Keystone 4 Stars Hotels

"Very clean and our room, overlooking the pool, was very quiet, "

"What a great property "

"Easy access to airport, very clean, shuttle took a little long for pickup, but otherwise an excellent place to stay when leaving/entering Tampa "

"Good price in a great location"

"Pool is freezing . Infestation of bugs. Hotel layout is awful . Rooms need updating . "

"TIKI BAR ON THE BEACH WAS NICE TO ENJOY A NICE SUNSET. SERVICE WAS GOOD. BEACH VIEW WAS OK, SIDE VIEW OF THE GULF FROM OUR ROOM. ROOM WAS AVERAGE, NOTHING SPECIAL. GOT LOCKED OUT IN OUR BALCONY, HAD TO CALL THE FRONT DESK FOR MAINTENACE TO COME AND OPEN THE SLIDING DOOR. THE FRAME ON THE DOOR WAS BENT AND THAT IS WHY WE COULD NOT OPEN IT."

"Our third stay at Opal Sands. Property is immaculate, everyone is so helpful and friendly. Food is amazing and love the pool. Will be back. "

"This was the first time that a room exceeded my expectations. The 2 bedroom with the huge balcony was amazing and we were very comfortable with 4 adults and 1 child. I travel approximately ten times a year and this was by far my best hotel experience. Thank you! When I come back I am definitely staying here again. "

"Where do I start……I booked a suite & also a separate room for family. I specifically requested the extra room to be 2 queens. When we got to the hotel at 4:30, the extra room had been changed to just a king and wasn’t even ready. That started the experience on the wrong foot. We had to wait for the 2nd room to be ready & had to keep insisting that we wanted 2 queens. After finally getting to our rooms, we all decided to head to the downstairs bar to meet for cocktails & appetizers. Several people requested Pina Coladas & were told that the bar could not make them because their blender was broken & had been for a while. The food was less than appetizing that we ordered & ended up not eating it. Every time we ran the water or flushed the toilet in our suite, the plumbing banged so loud in the wall that it was ridiculous! The next day, housekeeping didn’t even have our room cleaned & it was 4:30 in the afternoon. We had to complain & when they finally sent someone up to the room, it was done half-a#$(*with no extra towels that we requested. Horrible experience. They don’t even have a coffee shop in the hotel. The best part of the whole trip was the valet staff & bellhops! They were awesome! Don’t waste your time on this “Grand Hyatt”. A total disappointment. We’ll find somewhere else to stay from now on. Horrible experience."