Puerto Aventuras Blu Riviera Maya Hotels

"old room, no more warm jacuzzi at the beach bar , at check in they dont help with your luggage, staff were laid down in lobby sofas on their cellphone , at the beach good experience with waiters "

"Everything was amazing!"

"In comparison to other AI resorts we’ve experienced better. Not much for teenagers to do in the evening. Restaurants were OK. Wish they would take reservations. Seems like that would be a better way to do. The rooms are small but clean. Best experience was over on the heaven side, but need to be 18+ to be over there. Security was very strict about wristbands where it was almost strange. Making you show or scan a wristband for no apparent reason. Most of the staff was fantastic. Also found it odd they charged for so many of the activities like bowling, laser tag, etc. other resorts have been to all of that is part of it."

"It’s perfect for family and adults"

"This resort does NOT welcome expedia customers! This resort classifies expedia members by providing a bright yellow bracelets to expedia members! Once emplyees sees the bright yellow bracelets they ignored us and give priority to their members! They also give expedia members ripped dirty beach towels, corner rooms with stained floors , mold in the showers, no drawers in bedroom, as they give priority to members when it comes to restaurant reservations, expedia members dont get the chance to eat at their various restaurants because they are always booked according to the resort. The resort is high on requesting tips for everything.if ypu dont tip dont expect to get drinks on time, angel at the pool bar refused to add chili powder to one of my drinks but to members of the resort it was okay ! I do not recommended this hotel to anyone safe your money for a better more welcoming resort who really care about their customers as a whole including expedia members ! Avoid feeling like an outcast from the treatment from Employees starting with people at the reception!! "

"More comfortable beds. Place was great clean, nice neighborhood quiet. Wonderful area love all the convenience of the place in PA . But definitely needs comfortable mattresses. Loved the host. "

"Staff was great an angel from entertainment was amazing as well "

"I am really not sure why/how this hotel is rated exceptional, but it is far from it! It is totally outdated and bathroom is terrible. The hotel was deserted (not sure why), the beach was small and rocky; TV didn’t work and is a super small; AC either blasted high or low and the controls didn’t work. Even despite being given the best room in hotel, these were issues. Saving grace was view of ocean from room, but low value for the high price! Disappointed!!"

"Condo was a great size and a good view of the marina. Fantastic location! Close to restaurants and entertainment. Beach and pool only steps away. Well stocked with towels etc. Online pictures are accurate. Only wish the clock in living area would keep running. Not a big issue though. Had good communication with the owner. Would stay again sometime. "