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服務式住宅

坎昆全包式 All Ritmo 度假村及水上樂園

3.5 星級住宿

All Ritmo Cancun Resort & Water Park - All Inclusive

選擇日期查看價格

評價

6.4 分，滿分 10 分，

人氣設施服務

  • 泳池
  • 全包
  • 包車位
  • 免費 Wi-Fi
  • 餐廳
  • 空調
現價 HK$1,372
合共 HK$1,697
連稅及其他費用
4 月 15 日 - 4 月 16 日

客房選擇

可用嘅客房篩選條件
正在顯示 8 種房型 (共 8 種)

載入所有Studio Supreme的相片

Studio Supreme | 房內夾萬、獨特設計、獨特裝修、遮光窗簾/窗簾

Studio Supreme

  • 海洋景
  • 517 平方呎
  • 1 間睡房
  • 可容納 3 人 (按實質預訂人數入住)
  • 1 張加大雙人床

載入所有傳統客房的相片

傳統客房 | 房內夾萬、獨特設計、獨特裝修、遮光窗簾/窗簾

傳統客房

  • 園景
  • 517 平方呎
  • 1 間睡房
  • 可容納 3 人 (按實質預訂人數入住)
  • 2 張標準雙人床

載入所有家庭客房的相片

家庭客房 | 房內夾萬、獨特設計、獨特裝修、遮光窗簾/窗簾

家庭客房

  • 園景
  • 560 平方呎
  • 1 間睡房
  • 可容納 8 人 (按實質預訂人數入住)
  • 2 張加大雙人床

載入所有高級套房的相片

高級套房 | 房內夾萬、獨特設計、獨特裝修、遮光窗簾/窗簾

高級套房

  • 部分海景
  • 549 平方呎
  • 1 間睡房
  • 可容納 5 人 (按實質預訂人數入住)
  • 2 張加大雙人床

載入所有皇室客房的相片

皇室客房 | 房內夾萬、獨特設計、獨特裝修、遮光窗簾/窗簾

皇室客房

  • 海洋景
  • 1 間睡房
  • 可容納 5 人 (按實質預訂人數入住)
  • 2 張加大雙人床

載入所有浪漫客房的相片

房內夾萬、獨特設計、獨特裝修、遮光窗簾/窗簾

浪漫客房

  • 海洋景
  • 527 平方呎
  • 1 間睡房
  • 可容納 2 人 (按實質預訂人數入住)
  • 1 張特大雙人床

載入所有標準客房的相片

房內夾萬、獨特設計、獨特裝修、遮光窗簾/窗簾

標準客房

  • 園景
  • 409 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張加大雙人床或 2 張加大雙人床

載入所有普通套房, 海景的相片

房內夾萬、獨特設計、獨特裝修、遮光窗簾/窗簾

普通套房, 海景

  • 海景
  • 549 平方呎
  • 1 間睡房
  • 可容納 5 人 (按實質預訂人數入住)
  • 2 張標準雙人床

其他推薦

廣告
4 個室外泳池；泳池傘、躺椅

坎昆夢幻沙灘度假村及 SPA - 全包式

酒店區
  • 位於私人海灘
  • 泳池
  • 浴缸
  • 全包
8.2 分 (滿分為 10 分)，很好，1,609 則評價 篇評價
現售 HK$2,646
合共 HK$3,240
連稅及其他費用
4 月 5 日 - 4 月 6 日
坎昆夢幻沙灘度假村及 SPA - 全包式
Mod logo
登入查看合資格的折扣及禮遇，更多歷險旅程，更多豐富獎賞！
登入免費註冊

關於鄰近區域

坎昆全包式 All Ritmo 度假村及水上樂園位於坎昆的華雷斯港一帶，既在郊區，又位於私人海灘。自問好動的你，一定要到訪Ultramar 渡輪 Puerto Juárez及穆赫雷斯島海運碼頭！如果想盡賞此區的自然風光，還可以探索烏龜海灘及蘭哥斯達海灘。El Meco 考古遺址及大波多碼頭是旅客推介的另外兩個好去處。潛水、浮潛及滑浪風帆等節目正好讓你探索鄰近水域，而你亦可在附近投入生態遊活動，追尋刺激！瀏覽我們的坎昆旅遊指南
查看更多坎昆服務式住宅
地圖
Km. 1.5 Carretera a Puerto Juarez, Punta Sam, Cancun, QROO, 77500

附近景點

  • El Meco 考古遺址
    El Meco 考古遺址
    14 分鐘路程 - 1.2 公里
  • 埃爾尼諾海灘
    11 分鐘路程 - 1.0 公里
  • Ultramar 渡輪 Puerto Juárez
    3 分鐘車程 - 2.5 公里
  • 大波多碼頭
    3 分鐘車程 - 2.9 公里
  • 美國廣場
    13 分鐘車程 - 7.9 公里

交通資料

  • 坎昆國際機場 (CUN)：37 分鐘車程

餐廳

  • Restaurant Flamingos
    2 分鐘車程
  • Puerto Xtabay | Marina & Cantina De Mar
    4 分鐘路程
  • restaurant marina "las jaibas
    4 分鐘路程
  • pirata barba negra
    14 分鐘路程
  • El Kiosco Verde
    3 分鐘車程

住宿資料

坎昆全包式 All Ritmo 度假村及水上樂園

於坎昆全包式 All Ritmo 度假村及水上樂園的私人白沙灘或免費水上樂園歡度時光。此服務式住宅設有 5 間餐廳。 每間公寓提供電視連有線頻道，以及咖啡機/沖茶器和餐桌。其他客房設施包括吊扇、風筒和夾萬。
坎昆全包式 All Ritmo 度假村及水上樂園 提供 147 間冷氣客房，全部可經戶外走廊進出，設有夾萬和咖啡機/沖茶器。每間客房的設計都自成一格，家具佈置各有特色，全部設有餐桌。房內裝有電視機，提供有線頻道電視頻道。浴室設有浴缸或淋浴設施、免費梳洗用品及風筒。此外，客房亦有吊扇和遮光窗簾/窗簾。如需熨斗/熨衫板或風筒，可向住宿提出。住宿提供客房清潔服務 (每日)。
此服務式住宅設有私人海灘、室外網球場、免費借用單車服務及免費水上樂園等娛樂消閒設施。住宿設有 2 個室外泳池及兒童泳池。其他娛樂消閒設施包括健身設施。

18 歲以下住客禁止使用泳池或健身設施。

住客可於店內或住宿附近進行下列娛樂消閒活動，但可能需要另付費用。

旅客可於住宿盡情享用 SPA 服務。服務項目包括深層組織按摩、熱石按摩、運動按摩及瑞典式按摩。住宿提供各式護理療程，其中包括芳香療法。

全包住宿詳情

此服務式住宅是全方位服務住宿。房價已包括店內的餐飲 (可能設某些限制)。

小費及稅項

已包括小費，歡迎另付小費。

食品及飲品

包所有自助餐及單點菜餚、小食及飲品

活動及設施/設備

包括所有店內活動和設施及設備的使用。

水上活動

橡皮艇

陸上活動

單車
健身設施
迷你高爾夫球
足球
網球
排球
兒童俱樂部

課程/比賽

健身操班
舞蹈班
瑜伽班

娛樂

店內娛樂及活動
店內現場表演
主題派對

類似住宿

海灘、白沙、躺椅、太陽傘
坎昆柯斯達西方全包渡假村
  • 泳池
  • 浴缸
  • 包早餐
  • 全包
8.0 分 (滿分為 10 分)，很好，2,672 則評價 篇評價
現售 HK$1,168
合共 HK$1,450
連稅及其他費用
4 月 16 日 - 4 月 17 日
坎昆柯斯達西方全包渡假村
比較類似的住宿

住宿設施服務

海灘

  • 位處私人白沙灘
  • 沙灘巾
  • 沙灘太陽傘
  • 沙灘椅
  • 海邊按摩

泳池/SPA

  • 1 個浴缸
  • 2 個室外泳池
  • 泳池太陽傘
  • 泳池躺椅
  • 芳香療法
  • 美甲/護足
  • 面部療程
  • 海邊按摩
  • 深層組織按摩
  • 瑞典式按摩
  • 運動按摩
  • 熱石按摩

網絡

  • 公寓提供：免費上網服務
  • 部分公用地方提供：免費 Wi-Fi

泊車及交通

  • 建議駕車
  • 店內設有免費安全無蓋自助車位
  • 免費露營車/巴士/貨車車位
  • 附設自助泊車，車位有限
  • 店內設有非街泊車位

親子設施

  • 托兒服務 (附加費)
  • 免費兒童俱樂部
  • 兒童泳池
  • 兒童餐具
  • 遊樂場

店內餐廳

  • Cena Show Teatro
  • El Palmar
  • Góndola
  • Ostras & Oysters
  • Pancho Villa

餐飲

  • 多士爐
  • 咖啡機/沖茶器
  • 煮食用品、餐具和器皿

餐飲

  • 1 間池中酒吧
  • 1 間池畔酒吧
  • 3 間酒吧/酒廊
  • 5 間餐廳
  • 小食店/熟食店
  • 公共空間提供咖啡和茶
  • 餐桌

浴室

  • 1 個私人浴室
  • 免費梳洗用品
  • 肥皂
  • 洗頭水
  • 風筒
  • 浴缸或淋浴間
  • 提供毛巾

起居空間

  • 餐桌

娛樂

  • 公共空間電視
  • 卡拉 OK
  • 附有線頻道的 32 吋電視

戶外區域

  • 戶外傢具
  • 花園
  • 露台

洗衣設備

  • 洗衣設施
  • 乾洗/洗衣服務

舒適

  • 吊扇
  • 空調

寵物

  • 不可攜帶寵物或輔助動物

合適程度/無障礙設施

  • 如需特定無障礙設施，請參閱預訂確認內的資料與住宿聯絡。
  • 入口通道光線充足
  • 公共區域鋪設鵝卵石地板
  • 較高樓層須使用樓梯
  • 樓梯扶手
  • 禁煙住宿

服務及便利設施

  • 24 小時接待處
  • 多語服務人員
  • 自動櫃員機
  • 行李寄存
  • 行李搬運服務
  • 夾萬
  • 每日清潔服務
  • 求婚/浪漫套餐服務
  • 按要求提供熨斗/熨衫板
  • 旅行團和門票諮詢服務
  • 婚禮服務
  • 接待處提供夾萬
  • 電話
  • 遮光布簾
  • 禮品店/書報攤
  • 禮賓服務

地點特色

  • 位處市中心
  • 位處市郊
  • 位處海濱
  • 近海
  • 鄰近機場
  • Near the boardwalk/promenade

休閒活動

  • 1 個室外網球場
  • 划橡皮艇
  • 帆船活動
  • 免費水上樂園
  • 免費兒童俱樂部
  • 免費單車借用服務
  • 沙灘排球
  • 兒童池
  • 英式/美式桌球枱
  • 射箭
  • 迷你高爾夫
  • 健身室
  • 電子遊戲/遊戲室
  • 籃球
  • 附近可水肺潛水
  • 附近可玩滑浪風帆
  • 附近可浮潛
  • 附近可釣魚
  • 附近有生態遊
  • 鄰近主題公園
  • 鄰近高爾夫球場

安全設施

  • 一氧化碳檢測器 (屋主表示住宿設有一氧化碳檢測器)
  • 煙霧探測器 (屋主表示住宿設有煙霧探測器)
  • 急救箱
  • 保安系統
  • 滅火筒

一般資訊

  • 147 個單位
  • 3 層樓層
  • 人道對待圈養野生動物
  • 中水回收系統
  • 可重用杯具
  • 可重用餐具
  • 全面回收政策
  • 全面廚餘政策
  • 免費單車借用
  • 花園
  • 建於 1985 年
  • 宴會廳
  • 純素餐飲選擇
  • 從外部走廊進入
  • 接待廳
  • 提供相連單位
  • 殖民建築
  • 獨立傢具
  • 獨立裝潢

政策

入住

入住時段開始時間：15:00；入住時段結束時間：00:00
提早登記入住服務按供應情況提供
提早入住需額外付費
最低登記入住年齡 - 18 歲

退房

於 12:00 前退房
延遲退房服務按供應情況提供
延遲退房需額外付費

特別入住指示

住宿前台職員將親自迎接旅客到埗
此住宿於服務時段過後不辦理登記入住手續
由住宿提供的資訊可能會使用自動翻譯工具翻譯。

如何進入住宿

接待處有人當值

寵物

不可攜帶寵物或輔助動物

小童與加床

歡迎兒童入住
恕不提供摺床/加床

此住宿接受以下付款方式

重要資訊

基本收費

你將需於住宿支付以下費用，並可能包含適用稅項：

  • 城市稅/本地稅：每間住宿每晚 MXN85.40

此處已列出所有由住宿提供的收費項目。

可選額外設施服務費用

  • 提早入住需額外付費 (視乎供應情況而定)
  • 延遲退房需額外付費 (視乎供應情況而定)

住宿可能尚有其他額外收費。上述收費及按金不包括稅項，金額亦可能會有所變動。

注意事項

如有額外房客入住，住宿會依照其規定收費。
住客登記入住時或須出示由政府簽發附有相片的證件，以及提供信用卡、扣帳卡或繳交按金以備雜費之用。
住宿無法保證一定能滿足住客的特別要求，須視乎住客登記入住時的供應狀況，住宿亦可能會加收費用。
住宿接受以信用卡付款；不接受現金。
有提供無現金交易服務。
此住宿採用中水回收系統。
屋主表示住宿設有一氧化碳探測器
屋主表示住宿設有煙霧探測器
住宿內的保安設備包括滅火筒、保安系統及急救箱。
請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。

其他須知

此住宿不設電梯
泳池開放時間為 06:00 至 20:00
按摩服務及SPA 療程必須提早預訂；若要預訂，請於抵達前按預訂確認上的聯絡資料聯絡此住宿
12 月 25 日的總房價已包括必須參加的聖誕節晚宴費用
1 月 1 日的總房價已包括必須參加的元旦晚宴費用
只有已辦理入住手續的住客方可進入客房
住宿設有相連房/相鄰房，但需視乎供應情況而定，住客可致電預訂確認中的電話號碼向住宿提出要求
此住宿謝絕寵物或輔助動物
建議旅客乘車往返此住宿
18 歲以下住客禁止使用泳池或健身設施

住宿又稱為

Sea Adventure Water Park Cancun
All Ritmo Cancun Resort Water Park All Inclusive
All Ritmo Resort Water Park All Inclusive
Ritmo Cancun Water Park
Ritmo Water Park
All Ritmo Cancun Water Park All Inclusive
All Ritmo Water Park All Inclusive
Sea Adventure Resort Water Park All Inclusive
Ritmo Water Park Inclusive

常見問題

坎昆全包式 All Ritmo 度假村及水上樂園是否設有泳池？

是，此住宿設有2 個室外泳池及兒童泳池。泳池 06:00–20:00 開放。

入住坎昆全包式 All Ritmo 度假村及水上樂園需要多少錢？

截至 2026 年 3 月 16 日，2 位成人於 2026 年 4 月 15 日入住坎昆全包式 All Ritmo 度假村及水上樂園 1 晚的價格低至 HK$1,372，未連稅及其他費用。價格為過去 24 小時內搜尋未來 30 日住宿的每晚最低房價，可能隨時變動。請選擇日期以查看最準確的價格。

坎昆全包式 All Ritmo 度假村及水上樂園是否寵物友善住宿？

否，此住宿恕不接待寵物。

坎昆全包式 All Ritmo 度假村及水上樂園的泊車位收費多少？

此住宿提供免費自助泊車服務。

坎昆全包式 All Ritmo 度假村及水上樂園的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：00:00。此住宿有提供提前入住服務，並酌量收費 (視乎客房供應情況而定)。營業時段以外恕不提供登記入住服務。

坎昆全包式 All Ritmo 度假村及水上樂園的退房時間是？

退房時間為 12:00。此住宿有提供延遲退房服務 (視乎客房供應情況而定)。

坎昆全包式 All Ritmo 度假村及水上樂園是否提供全包式禮遇？

是，此為全包式住宿。所有餐飲食品費用已包，活動包括橡皮艇、單車、迷你高爾夫球等。

坎昆全包式 All Ritmo 度假村及水上樂園位於哪裡？

此海濱服務式住宅位於華雷斯港，位處市中心，距離El Meco 考古遺址和大波多碼頭不到 3 公里。距離美國廣場 7.1 公里。

我可否免費取消預訂，並獲發全額退款？

是。此住宿的指定房價計劃可免費取消，提高旅遊彈性！有關任何豁免條款或相關規定的詳情，請瀏覽我們網站上的住宿取消政策。

評價

坎昆全包式 All Ritmo 度假村及水上樂園的評價

6.4

7.2

整潔度

6.4

地點

7.6

職員與服務

6.2

住宿狀況
10 分評分，優異；1199 則評價中有 265 則
8 分評分，不錯；1199 則評價中有 285 則
6 分評分，一般；1199 則評價中有 258 則
4 分評分，欠佳；1199 則評價中有 190 則
2 分評分，很差；1199 則評價中有 201 則

評價

10/10 優異

ANDRES

伴侶同遊
讚好：整潔度
Todo excelente la atención de la mayoría de los empleados solo al llegar nos cambiaron la habitación porque la que nos tocaba estaba el jacuzzi descompuesto nos ofrecieron masaje y estuvo excelente también la salida tarde pero tuvimos muchos problemas con eso mi tarjeta se desactivó no estaban informados los empleados de nuestra situación y tuvimos un momento muy incómodo
於 2026 年 3 月住了 1 晚

6/10 一般

stephanie Marie-Lise

家人同遊
aune clé de safe et nous nous sommes fait volé de l'argent, l'acces à l'eau est en roche non idéal pour les enfants. l'ambiance et la nourriture étaient bonnes!
於 2026 年 3 月住了 7 晚

10/10 優異

Jennifer

親子同遊
讚好：整潔度
Excellent time at this resort
於 2026 年 3 月住了 7 晚

4/10 欠佳

Jamie

伴侶同遊
不滿：整潔度
A few items to note that I wish I knew booking this resort: 1. the resort is on a major road, there is no security and anyone can walk onto the property. 2. With the resort being on a major road all of the doors for the main building of the resort face the road, resulting in road noise (buses, cars, motorcycles) till late in the night and early morning are heard from your room. 3. To receive a resort towel for the pool you need to give your government ID as collateral. 4. The resort is non smoking (even on the beach) you have to go across the street to a smoking shack. 5. The standard rooms are across the street by the water park and you would have to cross the street or use the tunnel to access the main area and beach. The resort is run down, needs a major cleaning and a facelift. Beach is small, not enough lounge chairs (arguments happen due to this), deck is peeling paint, have to beg or tip well to receive name brand liquor (all they show on the bar is rail). I should say we do tip well but for the first two days we were told there was no Bacardi but on day 3 suddenly it was there hidden in a cooler. Will not go back. Will give another review on our room with pictures.
於 2026 年 3 月住了 5 晚

2/10 很差

Darlene L Fernandez

不滿：整潔度
Dirty poor food quality bad service bad food everything is so dirty
於 2026 年 3 月住了 3 晚

2/10 很差

jerry

家人同遊
讚好：整潔度和住宿狀況
不滿：設施服務
The place was very outdated. It was clean. The staff was nice. It had the smallest buffet I have ever seen . We did not starve but it was not good. Need to spend an extra dollar and go somewhere different.
於 2026 年 2 月住了 7 晚

2/10 很差

andrea

親子同遊
不滿：整潔度、設施服務和住宿狀況
The food is disgusting. Hot dogs for breakfast everyday served as ‘sausage’. The pizza dough was raw every time. The stewed chicken had bone shards throughout so really unnerving to eat. Most of the time they served whatever wasn’t eaten the day before. It tasted awful. Fishy taste on chicken, rice, eggs etc. we all got sick from eating there. The rooms were dirty. Toothpaste spray on the mirror. Grim rings in the shower. There’s drains in the bathroom floors that smell like raw sewage. The beds didn’t have mattresses protectors. Old worn out linens. Dirty finger prints on the walls. Boogers & a clump of blood dried to the shower wall. The sliding door to our balcony didn’t lock. Told the front desk but they said it was fine. Completely disregarded issues. Oh and the bugs. Bugs were crawling on the dessert table & dead bugs in our room. Huge dead spider & a dead scorpion in or friends room. They were also told it wasn’t an issue & to clean it up themselves. The bathrooms by the pool lacked toilet seats. The pool has tiles broken all over & at the bottom of it. The deck hasn’t been painted in years so paint chips & splinter everywhere. The waterpark was the grossest of all. I reported that I found human waste, yes, poop, on the stairs up to a slide. They did not close the waterpark. It took over 20 minutes for someone to come over and when they did all they did was sweep it up with a dustpan. This place is unhealthy. You are putting yourself and your family at risk if you book
於 2026 年 2 月住了 6 晚

2/10 很差

Kristal

親子同遊
不滿：整潔度、設施服務和住宿狀況
We felt scammed by this hotel. Nothing was as promised. We selected the junior royal suite with ocean view, for the kitchenette.We have party members with chronic illnesses and we knew we would need to spend extra time in the room.The room did not include the following items as advertised: table and chairs, microwave, kettle, coffee maker, toaster, dishware. We let the front desk know,they said they’d send it up immediately, but never did. The waterslides have 4 slides, the platforms are coming apart, the piping is rusted. The beach had copious amounts of feces on it - they cleaned the sea weed and feces most days, but not on others. We were told they were turtle feces but it looked human and someone else told us the yachts at the dock next door empty their tanks into the water. The docks next door are only available by guided tours, the public ferry is $5 cab ride away. There is 4 restaurants, two serve hot dogs,hamburgers and fries at lunch. One is 3 meal buffet. One is adult only Italian. One lunch spot rotates dinner between Italian and Mexican - must get reservations at 7am. The buffet has the same foods with different sauces daily. Cheap options - chicken thighs, 3 dishes with jicama, grilled onions. Fruit and vegetables were limited. You can only eat food in restaurants. No snacks, except overpriced at boutique. Activities were inconsistent, sometimes they did them, sometimes they didn’t. Dinner theatre is just theatre, no food,etc.
於 2026 年 2 月住了 7 晚

8/10 不錯

Emily

多人同遊
讚好：整潔度
不滿：設施服務
This resort is dated, as some of the other rooms noted. The contents of the room varied, mine was obviously missing a couch; my friend's room was missing a coffee maker. That being said, I felt that it was clean enough, we had towels and hot water. There was a small room fridge with two sodas and two beers. Our party booked two rooms, which we had requested be adjoining, and I was told before arrival that could not be guaranteed. Upon arrival, we were told that the resort was full and our rooms were about as far apart in the building as one could go. That was disappointing since we had requested this prior to arrival.The food was better than most resorts I've been to. the buffet was ok, the grille was ok. The seated dinners, where you can order from the menu, were pretty decent. That being said, they advertise 5 restaurants on site, which is not factual. The grille also doubles as the mexican and italian dinner restaurants. These need reservations and rotate availability. Ostra and International also share the same space and rotate. In essence, for dinner, there are 3 restaurants - 2 that require reservations and the buffet.The swim up bar. This is one of the reasons that we made the decision to book this resort and it was CLOSED. We were told it's only open in peak season, which was confusing since we were told the resort was full at check in. I wouldnt say we had a bad stay but I would also say that there is some false advertising as far as the amenities.
於 2026 年 2 月住了 5 晚

6/10 一般

Jason

Booked the marina view didnt come with a fridge, coffee maker or dinning table. Got a coffee maker from the house keeper luckily. Room was bare but very clean.
於 2026 年 2 月住了 13 晚

10/10 優異

Elizabeth

於 2026 年 2 月住了 5 晚

8/10 不錯

Misty

家人同遊
讚好：整潔度、設施服務和住宿狀況
I reserved 5 jacuzzi rooms....they only had one. The manager gave all 11 of us gold bands which was an upgrade. Staff was great. Room was great. Lots of activities. Made superbowl fun. I wish there was a larger food selection and there were things to eat after 10pm.
於 2026 年 2 月住了 3 晚

8/10 不錯

Amanda

親子同遊
great staff.
於 2026 年 2 月住了 5 晚

4/10 欠佳

Philip

讚好：整潔度
The food wasn’t all that, the place is really small, very outdated, beds were extremely hard pillows were way too big. It was hard to sleep. Luckily it was only for two days. I was ready to go home.
於 2026 年 2 月住了 2 晚

6/10 一般

Vladimir

讚好：整潔度
於 2026 年 1 月住了 7 晚

4/10 欠佳

Erica

多人同遊
不滿：設施服務和住宿狀況
Some notes! As far as the saying goes-you get what you pay for here. This was my first time to Mexico and I had no expectations really—I was ready for anything—and it was a good thing I was. The view from our upgraded suite was impeccable. However, the room was full of black mould on the blackout curtains, on furniture, in the bathroom and in the air conditioning-which we left off for the 8 days we stayed. The food was average, the buffet rarely changed and the Italian dinner was a joke. Half cooked pizza and microwave lasagna were not my idea of a romantic meal. We opted to try the other dining option for one dinner and the portions were also small and it seemed like the same deserts from the buffet. There was almost no entertainment—the dance performance in the lobby was decent, but trivia and karaoke were just not what I thought they’d be. I was told a mariachi’s performance would be on one of the nights, but it was trivia again…same game as the week before. a note about the bathroom stall in the theatre area, I got locked inside from a stuck lock and had to slide out of the bottom…I’m a small girl, so it was possible, but anyone else would have been doomed. I even tried calling for help but no one could hear me and I almost had a panic attack. We were followed by staff who would take pictures of guests and then immediately start texting on phones, which did make me feel uncomfortable. The arcade was missing game pieces and the gym had equipment missing also. Nice beach
於 2026 年 1 月住了 9 晚

4/10 欠佳

Ken

多人同遊
不滿：整潔度、設施服務和住宿狀況
One of the worst resorts we’ve ever stayed at. We understood the price point, but this place is a dump and nothing like what’s advertised. The ocean view was beautiful—everything else was disgusting. Paper-thin walls, nonstop noise, and mold everywhere, including on the curtains and under the mattress. Food is terrible: one repetitive buffet, embarrassing “Italian” food, and beer so bad we left the resort to buy our own. There are no real activities—everything is broken or missing—and the rusted water park feels unsafe. Security is invasive and aggressive; we were falsely accused of smoking weed and threatened with police. The beach is beautiful but full of plastic. Zero care, zero maintenance. Would never return, not even for free.
於 2026 年 1 月住了 9 晚

10/10 優異

Armando

親子同遊
讚好：整潔度、設施服務和住宿狀況
El personal muy amable, la habitación tiene una vista hermosa y el acceso a mi hijo por su discapacidad perfecta
於 2026 年 2 月住了 3 晚

6/10 一般

Cinthya Viridiana Nuñez

家人同遊
讚好：整潔度
En recepción no hay personal se tuvo que tocar a la puerta para el ingreso el sabor de los alimentos es muy bueno aunque con poca variedad
於 2026 年 1 月住了 5 晚

10/10 優異

Ramiro (Gatineau)

於 2026 年 2 月住了 3 晚

2/10 很差

Mark

家人同遊
不滿：整潔度和住宿狀況
First…. We were not greeted when we arrived. Next…. We had no chairs on our balcony. I asked for a couple of chairs but still didn’t receive them. We had no table and chairs on our main floor… even though we should have. There were no hangars. We had to beg for an extra blanket. We had to ask everyday for wash cloths…. Some days we didn’t get them. When we checked out… the front desk was rude and told us that we couldn’t come back inside the property even though we left our luggage there so that we didn’t have to carry it all around town.
於 2026 年 1 月住了 6 晚

4/10 欠佳

Carlos Moroni Rodriguez

親子同遊
不滿：住宿狀況
Es la segunda vez que visito este hotel y será la última, en la visita anterior nos habíamos llevado un buen sabor de boca todo el personal muy atento y amable por eso regresamos. Lamentablemente en esta ocasión para nada fue así 1) reservé habitación royal vista al mar y no me dieron la que reserve, tengo vista al muelle y barcos 2) no hubo compensación por darme una habitación inferior a la que reservé 3) la reserva indicaba que nos recibirían con unas bebidas mientras hacíamos check in (no sucedió) 4) como compensación dijeron que nos llevarían un vino espumoso (no sucedió) 5) cuando llegamos la habitación olía mal, a orines como que no cambiaron las sábanas solo acomodaron Muy mala experiencia en esta ocasión no volvemos más
於 2026 年 1 月住了 4 晚

10/10 優異

Darlene Soraida Orona

家人同遊, 親子同遊
讚好：整潔度、設施服務和住宿狀況
Great food, relaxing area, we went with our kids of 1,3, and 6 and they had a lot of fun in their water park. The arcade little spot can use a lot of work though. Best and nicest cleaning staff I’ve ever seen in a hotel.
於 2025 年 12 月住了 7 晚

6/10 一般

Denis

讚好：整潔度和設施服務
There’s only 1 reasons to put 3 stars Rooms are really outdated and not taking care of properly they should replace a lot of things. For a 4 star hotel they need to replace stuff like bathroom fixtures, mattresses etc If the rooms were properly maintained I would stayed again because our kids and us had a good time. Waterpark and the beach is great. Everyone who works there are really nice and kind.It’s an older hotel and it has a character which I really loved.
於 2026 年 1 月住了 7 晚

10/10 優異

Michel

於 2026 年 1 月住了 3 晚