"We have stayed there many times and this time was the worst. We arrived a day late because our flight was delayed due to weather. They would not give us credit for the night we lost. The front desk staff were not very friendly. The tv didn’t work and someone came to fix it only to tell us that they had no free tv. If we wanted to watch tv we had to have a subscription to streaming services. The food was horrible. They convinced us to make reservations for dinner in the restaurant inside that is only open now for dinner. We waited and went to our reservations only to be denied entry because my husband had dress shorts on and not long pants. When we told them he didn’t have any long pants with him they just said he couldn’t go in. We had to eat elsewhere. Food is very limited as to what you can order just at certain times. They advertise the swim up bar is now open when it was only open the day we arrived. We arrived the Friday and left the Tuesday and it was only open on the Friday The pool water was extremely cloudy. We only saw them clean the pool with a net to remove floating things in the water the whole time we were there. I sent the resort messages since Sept 4, 2025 and they never answered any of them. We even wanted to upgrade our room and we still didn’t receive an answer. They have only about 5 employees there that go out of their way to help you in any way they can. We usually go once a year there but this was our last trip staying there. All inclusive is a joke."
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