London Criterion Theatre Hotels

"Room was clean. Towels and bedsheets were excellent quality and were changed upon request. Breakfast was good and had enough variety for five days we stayed at the property. Internet was fast. Location was perfect - close to British Museum, two subway stations, numerous bus stops. Lovely park nearby."

"This hotel is a step up. It is such a beautiful hotel. The location is supurb. The rooms are so beautifully decorated. The beds are so luxurious and comfy. Thid hotelbmade our stay in London so special and we loved our stay. The breakfast made our day start extra special. "

"The hotel was not nice at all, the rooms were okay but very small. The bed was itchy "

"If you’re a Black solo traveler especially a Black woman please be cautious here. Not all, but some staff and security were very unwelcoming and I experienced racial discrimination. Just something to be aware of."

"Great location"

"Room was small but well located and in perfect condition "

"Lovely hotel we hope to go back"

"The wifi is terrible. It is in a central location which is great and was useful for working close by. The rooms were clean, but very little in the way of comforts. No tele (which I can understand for travellers and tourists), but not for working professionals. Staff were helpful, however, one member of staff in the morning was screaming, swearing and banging on the desk to another colleague on my last morning, which was definitely not OK. "

"The first room I was given had a window onto a dark shaft - the window did not close properly and was so drafty the curtains billowed out. Needless to say, I asked for another room and the staff were good about getting me a better room. The second room was very good. I did not try the pull out bed but it was fine to use as a couch. Linens and towels were fine. Bathroom was very good, shower worked very well. Kitchenette was rudimentary, microwave, tiny fridge, a kettle. Light over the sink did not work. The room was clean but needs a deep clean (like most hotels). Looking at the baseboards in the bedroom and the caulking in the bathroom revealed the need for a deeper clean. The front lobby is beautiful- soaring ceilings, amazing marble floor and walks, but not a chair in sight. One of the highlights of this hotel is their oak panelled living room, with stations for people to work on a laptop as well as a few tables and comfortable chairs and a couple of conversation areas. This room is set up tightly (close quarters) so you’re unlucky if there is someone holding forth doing a business meeting online or a loud group chatting who seem oblivious of the presence of others. Excellent coffee/espresso machine, teas and hot water are complimentary in this room. Access by key card to the living room. The staff were polite, pleasant and accommodating. I would suggest laundry carts so the cleaning staff do not have to carry armfuls of soiled linens and towels down the halls. "