Disney's Maingate West hotels from HK$406

" My family and I stayed at The Grove Resort and Water Park to celebrate our daughter’s birthday, and we were hoping to give her a memorable experience. Upon arrival, security was very pleasant and helpful, guiding us to the front desk. Unfortunately, our check-in experience was less welcoming. We were assisted by Jo-Annie, whose demeanor toward our family felt uninviting and dismissive. When we asked whether the resort offered a veteran’s discount, she appeared frustrated and uncomfortable with our question. Additionally, when we were informed of the total cost of the room, we were unaware of the nightly parking fee. This wasn’t an issue—we simply wanted clarification—but her attitude continued to shift in a negative way during the payment process, which made us feel uncomfortable and unwanted. Once we made it to our room, the experience improved significantly. The room was exactly what one would expect—spacious, clean, welcoming, and visually appealing. The balcony view was absolutely breathtaking and truly a highlight of our stay. However, we noticed that while all surrounding balconies had chairs, ours did not. We contacted the front desk to report this. Although it wasn’t a major issue, it took nearly three days for the chairs to be delivered, which was disappointing. Overall, the resort itself is beautiful and well-suited for families. However, guest service—particularly at the front desk—and the urgency in addressing guest requests could use improvement. "

"Clean room, great amenities, excellent staff"

"Very well maintained and staff provided excellent service "

"Parking was ample. AC worked like a champ. They do a great job of keeping things clean and neat. Almost felt like I was staying at home! Right outside the main drag it's about a 45 second ride to tons of food and fun. We stayed to go to the theme parks, which were no more than 8 to 10 minutes away. I even had the pleasure to speak with the owner like he was a friend of mine for years."

"Check in was easy and the room had everything that we needed."

"Rooms were clean. All of the staff were very helpful. Great location. Will be staying again with my family. "

"Clean, spacious "

"Everything was perfect "

"Staff at the front desk were very helpful, friendly. The room was very clean. You are giving a parking pass and able to go anywhere on the property to use pool, adventure park, golf course, etc. I would highly recommend staying there. Not a bad area to get too anywhere you need to go either. "