Disney's Maingate West Spa Hotel

" My family and I stayed at The Grove Resort and Water Park to celebrate our daughter’s birthday, and we were hoping to give her a memorable experience. Upon arrival, security was very pleasant and helpful, guiding us to the front desk. Unfortunately, our check-in experience was less welcoming. We were assisted by Jo-Annie, whose demeanor toward our family felt uninviting and dismissive. When we asked whether the resort offered a veteran’s discount, she appeared frustrated and uncomfortable with our question. Additionally, when we were informed of the total cost of the room, we were unaware of the nightly parking fee. This wasn’t an issue—we simply wanted clarification—but her attitude continued to shift in a negative way during the payment process, which made us feel uncomfortable and unwanted. Once we made it to our room, the experience improved significantly. The room was exactly what one would expect—spacious, clean, welcoming, and visually appealing. The balcony view was absolutely breathtaking and truly a highlight of our stay. However, we noticed that while all surrounding balconies had chairs, ours did not. We contacted the front desk to report this. Although it wasn’t a major issue, it took nearly three days for the chairs to be delivered, which was disappointing. Overall, the resort itself is beautiful and well-suited for families. However, guest service—particularly at the front desk—and the urgency in addressing guest requests could use improvement. "

"Clean room, great amenities, excellent staff"

"Clean, spacious "

"Staff at the front desk were very helpful, friendly. The room was very clean. You are giving a parking pass and able to go anywhere on the property to use pool, adventure park, golf course, etc. I would highly recommend staying there. Not a bad area to get too anywhere you need to go either. "

"The bedrooms were very clean, with a little dust in the corners, but generally in good condition. The master bathroom faucet was old and worn out; it definitely needs some updates in the bedrooms and bathrooms. The staff was very well managed and professional. "

"Great hotel , very clean, good service "

"Front desk was very professional and efficient. Even gave us a goodie bag with water upon check in. Rooms were spacious. Kitchen had many equipments that came in handy. Felt very safe. The gentle man at the gate during the night shift was very polite. We went in October and came back again in December. Good location, 10 mins from Panda Express, close to the parks, 5mins from Walmart. Would book again"

"The room was amazing. I love staying here. The staff is friendly. Can’t say enough good about The Berkley, Orlando "

"The place with your own swimming pool, water park, complimentary breakfast is awesome package! Definitely coming back. "