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"Excellent"

"The Grand is an outstanding hotel. Great room design and value. Majority of staff interactions were great. To improve: The ((young) valet was crabby at check-in, wanting me to move my car to the street when there was literally one car in the entrance. I was there no more than five minutes. Overall a great hotel- they should be very proud of their operation."

"The room was nice and spacious and included a sofa and big TV, with fridge and mw for snacks available on site. Staff were great. Breakfast was prepackaged continental including hb eggs. Could need another toaster when busy. Overall a great value."

"I checked in at 10:20pm on 11/12 and checked out at at 8:25am on the 13th. During this time I didn't interact with many staff, but the ones I did meet were very professional and courteous. The smile and efficiency of the night desk staff who checked me in at the end of a long day was much appreciated, as was the smile and warm welcome of the staff providing breakfast. The room was spotless."

"All was good. "

"Prompt airport shuttle both for drop off and pickup with a simple call. Front desk - checked in with Rahman, he was efficient, friendly, and juggling 2 customers and the phone all at the same time. Rahman totally understands customer service, friendly, smile and explained the shuttle for us. They are in the middle of some repairs and upgrades, good to see management doing maintenance to keep hotel in good condition. Shuttle van is well worn, but does its job well. Thank you for taking care of us. I will be back again for each trip out of Pasco!"

"Clean, comfortable, the earplugs were thoughtful and the staff were courteous and friendly!"

"Staff was very friendly Rooms were clean price was good "

"From the moment we arrived at the property, we were greeted with friendly and helpful service. The couple of times we reached out to staff via text for anything we needed, they responded quickly and courteously. Would definitely stay at this property the next time we visit Walla Walla."