"Before I get into the overwhelming negative experience of our stay at Hotel Indigo, I figured I would start with the positives. 1. The hotel is in one of the best locations in terms of walkability of the historic district and 2. I thought the room itself was decent.
NOW for the negatives and the main reasons I urge people to look elsewhere.
- Multiple times during our stay, the key cards just stopped working and we would have to go down to the front desk and have them fixed. I have never experienced that at a hotel, let alone more than once during a 4 night stay.
-The elevator is extremely slow. That wouldn't be the worst problem but combined with the issue of the key cards, its more than inconvenient. Want to take the stairs? That is only allowed on half of the stairs, not all of them. We were on the 3rd floor, towards the end of the hallway, farthest away from an elevator. There is a staircase on that end that is only marked "Stairwell". It is not locked. It does not say employees only. There is absolutely no indication that hotel guests cannot use those stairs. I took my children and I down those stairs, and apparently they lead out to the back area of the kitchen. We got yelled at by the kitchen staff and treated like we were dumb and didn't read the signs simply for going down the stairs
-I asked for sheets to be sent up for the pull out couch for the front desk lady to tell me I have to come get them myself. Remember you are charged a daily resort fee"
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