Kowloon Hung Hom Promenade Hotels

"Great"

"The room is too small and the bathroom is too dark. "

"Absolutely horrendous beddings, bathroom, and air conditioning. For a 5 stars hotel I expect a whole lot better. I literally have to book another hotel in the middle of my first night here because I couldn't sleep on this god awful mattress. They also gave me a twin bed too when I specifically asked for a king bed. Staff unwilling to compromise or even consider a partial refund. Well, that's cool, ur just losing my business from now on. "

"Master chef Ma was amazing. The breakfast was the best. The room had a very bad smoky smell. Staff should have assess the room before allowing patrons to use it. "

"Kenneth lo at the front desk is excellent in many ways for checking in and solving any problems Breakfast is good and clean room service is good Staffs is helpful"

"Only stayed for one night but was a great room, comfortable, fab views, clean and comfortable bed/good shower, however there was a bit of a damp smell which is probably just the air con. Room was very quiet and breakfast was very lovely - although not worth the extra cost we paid. "

"My overall rating is bad for this hotel because these people lack business integrity. They charged me for the same set of services twice. I even showed them proof in my credit card statements that I already had made the payment. They promised me that they would look into this and keep the duplicate charge on hold. Yet they went ahead and charged me twice for the same service. So please stay away from this hotel. They lack business integrity. Now I have to dispute the charges on my credit card as duplicate charges."

"Beautiful property"

"I was disappointed that this hotel had the same musty smell as other hotels I stayed at in the region, despite being a more luxurious choice for me. When I asked if there was a dehumidifier to help with the dampness, I returned that evening to find I’d been given a humidifier. I confess I found it funny, and did not bother with trying to get the correct machine. I suspect fewer soft furnishings used during the next remodel (tile rather than carpet, blinds rather than curtains, and paint rather than wallpaper) would help. Other than that, and a little black mold around the edge of the sink interior, it was a charming hotel. "