Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The property was exceptionally clean, but the management seemed quite disorganized. We received numerous text messages before and during our stay about potential 'disruptions,' like closed amenities. However, these were often followed by messages saying the previous ones were sent in error. Unfortunately, the hot tubs were closed for part of our stay, and when they finally opened, we ended up with terrible rashes, indicating they were not well maintained.Our check-in experience was also frustrating. After picking up our keys and packet from the main office as instructed, we discovered the parking garage door was malfunctioning. When I called for help, the staff member I spoke to struggled with English and couldn’t resolve the issue. This led to us having to carry all our belongings up a flight of stairs and through several doors to reach the elevator—a challenging task for an elderly person with severe back problems.On the bright side, the staff was friendly and accommodating in other situations during our stay. I’d think twice before using this company again, but if the price were right, I might consider staying again, knowing what to expect.