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"They, the staff, exceeded my expectations . Courteous, helpful, kind and pleasant are words that I would use to describe them. Everyone greets you with a bow and civility, right down to the hardest workers in the hotel. For that, i will surely come back. My stay at the Prince Hotel East was worth every yen and then some. I originally was suppose to stay at the Sunvalley Hotel, in Shiga Kogen. I lost my reservation there due to payment issues. I was hesitant about coming to the Prince Hotel. It was my first time. The room i stayed in was probably one of the best i have seen for the price. The next time I am in Shiga Kogen, i am staying at the Prince Hotel East, without a doubt."

"Everything about the hotel, the room, the amenities the staff was great."

"My room was very well maintained. I loved the included open air bath next to the shower. The staff were all very kind and accommodated my questions well. "

"Clean rooms, nice staff, many restaurants. Super convenient for skiing "

"Room and property old, needs updating. Room draughty. Staff ok."

"good"

"Great food, service, room and amenities would stay there again "

"Location was good however the room still shows it age. The most disappointing part would be the dinner and breakfast, it was rather bland and ordinary. "

"The private onsen was the highlight. The staff were super nice. There’s a welcome tea ceremony and the breakfast was excellent! "