Matsumoto Spa Hotel

"Located about a 5 minute walk from Nagano station. Quick check in. Good size room, comfortable and clean. Purchased breakfast buffet and it was very good with lots of variety. Surrounding area is good with lots of shopping. "

"The room was clean, the staff was great, and we loved the hot springs. I would recommend staying here."

"Room was excellent in size and cleanliness. Staff was also very courteous and helpful most of the time. The dining room staff was outstanding. The one major faux pas was that my misplaced her walking cane somewhere in the hotel during our initial check in. We were staying for four nights but the cane was not found. However, two days later, we received an email indicating they had located the cane. The message did not indicate where the item was located but we were leaving Japan in two days so that notification was of no consequence. I tried to respond to their message but was not able to do so in English, although the message from the hotel was written in both Japanese and English. "

"Clean room, excellent staff, large room, high end amenities, great location to visit Matsumoto castle."

"Very clean room . Staff very helpful and respectful. Breakfast choices were excellent. If I went to Matsumoto agin I would happily stay at Ace Inn"