First, I’d like to start out by saying the staff was very nice and they were as helpful as they could be. The location is also very convenient to Times Square.
When we got to the room, the first issue was we had was with the TV. There was no volume couldn’t figure it out, but we called the staff and they did come up there and after about two hours they finally figured out what the problem was .
The next issue we had was the floors are very dirty. There are spots where the floor is very soft and wheat and then maybe they just carpeted over vent or whatever holes were in the floor. The tile in the bathroom was coming up. There’s also dents and lumps in the floor and soft spots in the bathroom as well.
The room was hot. We could not get the thermostat to work we would hit the button and it would seem like it’s working, but then it would just stop working overnight and we would wake up very hot and uncomfortable. We told the staff and it’s possible that something has been fixed because the next morning, as we were getting ready to leave, we did notice that the room was much cooler that was two days later. Our shower would not drain so as we all showered, we would stand in a pool of dirty water.
There is a mini fridge in the room, but it is packed full of alcohol and drinks so it will be no use to anyone staying in the room. So we had to figure out another way to store our items.
We also noticed a smell of aerosol bug spray.