"It's a pity that a good location and good facilities were ruined by poor management, bad staff attitude and poor service, which made the whole hotel lose the quality that a five-star hotel should have. I stayed for several days and then changed hotels mainly because it was noisy and the staff were not professional! There are too many tourists in Kyoto, and five-star hotels have the mentality of doing business with tourists once and for all, which has ruined the reputation of service that the Japanese are most proud of!"