Ontario Spa Hotel

"Good customer service and the view of the Niagara Falls from our room was awesome . "

"Lovely 2 night stay. Very friendly staff and very clean."

"My only concern was the drain in the room. It needs to be cleaned !! The HVAC in the hallway needs to be improved to counter the effects of the “Greenhouse” effect of the sun through the glass panels. "

"During my stay, our room was 2057 and it was a very nice room. Very clean, great view of both American and Canadian Falls. The bathroom was nicely stocked with towels and supplies! We had dinner at Massimo's Italian restaurant- everything was very good including service and the food. My husband and I opted to do an earlier dinner reservation and then go back to our room to watch the fireworks. This turned out to be a great option and we were able to watch and hear from our room with the balcony window open!! We also had the breakfast buffet the next day, nice selections. Everything was fresh. The only snafu we had was when checking in, the staff member was a little hard to understand and she mentioned to us that we would have to come back the next day to get a $5 off per person coupon if we planned on dining in the hotel for breakfast. So, We went back the next day to get the coupon only to be told by another representative that that was wrong information. We were supposed to come back in the evening on the night that we checked in. I pushed a little further and said that is not our fault for the lack of information, and asked why was the coupon not given to us when we checked in??? This attendant walks away and came back and gave us the two discounts for the breakfast buffets. So all in all it worked out- and all was well. I would have to say that the breakfast buffet is a bit pricey, probably not worth it... As we did not eat well enough for $30 per person. "

"Location was great. Room was spacious. Pool was a favorite for our kids. Friendly staff. "

"It was a great experience. The pools were great and the service was excellent. "

"The staff was amazing. The property a bit dated but the rooms were clean and reasonable well Maintained. The staff made this stay. They were excellent "

"Very nice pool"

"Cafeteria style for purchase or a restaurant for purchase. Even thought there's six elevators to the blue tower, we had to wait and it was crowded in the evenings. Bed was on the softer side but otherwise the room was comfortable. I wish there were chairs for the balcony. Cardio machines are next to the adult pool and hot tub so expect to be warm while working out. Smaller weight room. A couple intersections within walking distance to the Dundas station/ Eaton Mall. Plenty of restaurants, coffee shops and quick marts nearby. "