"We went there that night, and I was extremely dissatisfied as soon as I entered the room. I asked the hotel to change rooms, but they said they were full and couldn't change even if I was willing to pay extra. Although I was unhappy all night, it wasn't a big deal. But what happened next left me completely baffled. This hotel actually used handwritten check-in forms instead of a self-service computer system. More than ten days later, we were still receiving emails from the hotel urging us to pay for valet parking. But we hadn't used the service at all; we parked ourselves, paid for it ourselves when we left, and we have receipts. But they kept emailing us saying we hadn't paid. We had already sent them all the receipts, but they still kept pressing me for payment. This stay was a terrible experience."
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