Mexico City National Palace Hotels

"Reservation process was a mess. Due to delayed flight, emailed property. They confirmed When I arrived, was told my reservation canceled due to no show/no call….and they rented the room out last night. Showed them their own correspondence confirming my late arrival and confirming reservation. After the airline delay I just wanted to check in, shower and nap an hour. Instead, I waited and waited ( well over an hour) while they cleaned the room and redid paperwork. BTW: although they cancelled my reservation and rented the room, they still charged me for that night. The breakfast buffet was a huge let down. Over 30 minutes standing in line for an omelette. Skip the buffet, order à la carte unless you are a glutton. Even check out took a very long time. Not worth the money or hassle "

"Very clean, staff is great, Victor was very helpful and rooms very clean. Close by to everything"

"Service was amazing, rooms were so clean. Breakfast was great, as well as the 24 hour cafe. "

"Excellent as always "

"Overall, a good service."

"Nice, clean, and friendly people! "

"This hotel is a gem and our absolute favorite of all the places we have stayed in the past 3 weeks. The staff were all so personable and helpful."

"Very clean room. Friendly Staff . Would definitely be staying here again! "

"Location was simple perfect."