Sa Pa Holidays

As this was the last night of our Vietnam trip, the kindness and hospitality of the hotel staff truly touched us - especially Hannah, Flora, and Bling. From a smooth check-in to clean and comfortable rooms, every detail was thoughtfully taken care of. We were pleasantly surprised with a room upgrade and complimentary breakfast, which made our stay even more special. Considering the price, it was exceptional value for money. The thoughtful token gift at check-out was a lovely gesture and a perfect way to end our trip on a heartfelt note.

The hotel room had no windows, and I had to pay extra for it because my wife has claustrophobia. I paid an extra AU28.50 each day to move to a room with windows.

I’d give more than 5 if I could! The staff went above and beyond - I left my jacket at a hair salon and the hotel staff called the salon and arranged it to be brought back to the hotel before our flight (all within 15 minutes). Aside from the amazing staff, the family rooms were a perfect blend of privacy and closeness. The rooms were well cleaned and maintained. Will definitely book again when we revisit Hanoi

Very good breakfast in the morning. Spotless room with very nice amenities.

The staff provided exceptional service from the moment we entered the hotel. They were always available to answer our questions and provided many recommendations on places to visit. The location is within walking access to attractions in the Old Quarter. The complementary breakfast includes both traditional Vietnamese and western dishes, with new items added each day.