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"This place needs an update and renovation — especially considering their very high price level. Carpets in public areas are stained and smelly. The rooms are not aesthetically appealing at all — very different from the aesthetics one is accustomed to from Japan. Almost all of the lights in our room gave off a cold light and two were neon lights. Ruined the mood and Ryokan vibe. Breakfast and dinner were highlights. Overall, it feels like a ripoff. No free water or coffee (you had to pay for the coffee machine in the lobby). We had to cancel our third night and informed them two weeks prior of that but received no refund whatsoever. We even had to pay for the full dinner and breakfast for 4 people that were included in the third night. We asked more than once if we could at least get a discount on some of their other services but were denied (not even a free coffee). "

"Our stay at La Vista Fujikawaguchiko was wonderful. The room was spacious, clean, and comfortable. They also provide pajamas/loungewear, which were extremely comfortable and a nice extra touch. We loved having a balcony with a beautiful view of Mount Fuji, especially in the morning and at sunset. The onsen and public baths were relaxing, and we especially enjoyed the private onsens as well. The location was peaceful and quiet, with gorgeous scenery all around. I highly recommend taking advantage of the hotel shuttle service to get to and from Kawaguchiko Station, as getting Ubers was more difficult than not, especially for a larger group. The nearest FamilyMart and 7-Eleven are about a mile away, so the breakfast buffet is definitely worth adding to your stay. There was a wide variety of options, and it was a great way to start the day before heading out. The staff were warm, welcoming, and very helpful throughout our stay. Honestly, this was the best stay of all the places we visited in Japan. We would definitely stay at La Vista Fujikawaguchiko again."

"Convinient and good location"

"The staff were fantastic. Kind and helpful. The location was also great "

"Good breakfast menu"

"Very gigantic room with the perfect given price"

"Wonderful view and friendly staff, free admission ticket to the park nearby."

"The room, the staff, the condition of the hotel, the facilities (wine lounge, the garden) and the entertainment are very good. I would suggest checking-in the hotel on time so having sufficient time to enjoy the stay in Fujisan Onsen Hotel Kaneyamaen."

"The staff were beautiful. So helpful and attentive. The room was wonderful. Love the tatami mats."