「Me super encantó. Lo recomiendo bastante.
El personal super atentos.
Limpieza 💯
Instalaciones 💯
Las piscinas 💯
Los restaurantes a la carta y sus comidas 💯
Lo único que si debieran tomar en cuenta es la comida del Buffet, no estaba mala, pero siempre se repitían lo mismo.
¡Muchas gracias! Obvio volvería」
「Love the pool and the beachfront view is spectacular. I especially loved drinking my morning coffee overlooking beautiful sosua beach. The breakfast was delicious and the staff was always friendly and super helpful. Can’t wait to be back very very soon.」
「The room was immaculate, but the customer service was subpar. Although I was switched from a room that didn’t have a working TV to another one that did, nonetheless, customer service needs to be greatly improved! And the toilet which I used the flush was too weak, so I had to unclog it myself.」
「Absolutely loved my stay! The accommodations were pristine, and I loved the relaxed boho style. It was peaceful and quiet, and the delicious breakfast available upon request the night before was such a nice touch. The property is also located inside a gated community, which adds an extra sense of security. I would definitely stay here again!」
「On the plus side the air conditioner was fully functional and needed as it was hot during my stay in the summer. On the other hand, the hotel and room are dated. It does have a small pool and outdoor dining area. However, in my room, several items including cabinets, mirrors and walls room were broken, old, or damaged. Also, the food was good. However, there were limited options to choose from at the restaurant.
That said, I would stay here, again, because the staff and location were...
「If any issues arise during your stay, (which multiple rooms have issues) expect to be ignored or dismissed rather than helped. The lack of care, competence, and accountability from both management Ruth and reception is extremely disappointing. Based on my experience, they simply cannot be trusted.
I would not recommend this property based on the rude and extremely poor customer service from manager Ruth and the front desk reception team . During multiple stays, messages & calls were ignored...