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"Lovely comfortable bed. Super clean and well maintained room. Richard the manager took great care of us all - fantastic customer service. Only negative is the lifts - not enough lifts for such a big hotel. "

"I think we got a cheeky little upgrade because the room was huge! Spotless, the soaps and things smelt gorgeous. Beautiful little touches in the room too. Staff so friendly and courteous, can’t do enough to help. Breakfast was delicious and plentiful. Would love to stay again. "

"Good value for money with breakfast included.near to Utilita arena."

"Location, Cleanliness, Staff, Food Quality "

"The room was great and enjoyed eating in the restaurant! "

"Great location, great staff. Room immaculate. Lovely and warm"

"Clean and confortable "

"Lovely room. Accessible. Plenty of coffee/tea. "

"Stayed at Genting Hotel for 1 night as was visiting Birmingham for friend's wedding, and my husband and I had an incredible time! The room was lovely, spacious with a really comfortable bed and ESPA toiletries, the spa was also a lovely treat in the morning, but the highlight had to be the staff! Especially Tamzin, I called reception late at night as I had been caught out (if you know what I mean), and she came up to my room with a little goodie bag full of feminine hygiene products, as well as some chocolates as a treat! The care and attention was just so sweet and really set this hotel apart. "